Sales Manager - DoubleTree by Hilton Charlottesville, VA
Job Purpose
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Qualifications and Requirements
- High School diploma / Secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- Ability to perform tasks such as meeting clients on and off premises, touring property, climbing stairs, using door keys, and operating basic office equipment
- Ability to read fine print and computer screens, see colors, observe rooms in poorly lit conditions, understand and follow verbal/written instructions, work on multiple tasks, develop strong internal and customer relationships, set and manage priorities, solve problems, make sound business decisions, respond to coaching, feedback, and training, and communicate effectively
- Strong and effective sales skills
Key Account Management
Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. New Account Development: Captures competitor’s accounts through networking, research, and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels. Plans and implements an ongoing Targeted Account Development “hit list” in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity, and innovation.
Yield Management
Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Account Service and Management
- Maintains well-documented, accurate, organized, and up-to-date file management system in order to serve client and employer in the most expedient, organized, and knowledgeable manner
- Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction
- Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
- Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
Product Knowledge
Conducts research, surveys, personal investigation, and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Time Management
- Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts
Professionalism
- Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs
- Represents themselves, the hotel, and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times
- Displays a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
- Displays a neat, clean, and business-like appearance at all times
Benefits
- $70,000 - $73,000 based on professional experience
- Team Driven and Values Based Culture
- Medical/Dental/Vision Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program