Sales Manager - Costa Mesa

About The Role

Maison Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

Key Responsibilities

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional client service and represent Polène’s craftsmanship and brand story.
• Build strong client relationships and support clienteling initiatives.
• Aid in identifying opportunities to strengthen client engagement and retention.

Store Operations

• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Maintain visual merchandising standards and overall store presentation.
• Support stock awareness and collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures.
• Ensure all service standards and operational procedures are followed consistently.

Team Leadership

• Support and guide Sales Advisors in delivering exceptional service.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals.
• Promote a positive, collaborative working environment.

What We're Looking For

• Minimum 2–4 years of experience in luxury or premium retail.
• Previous supervisory or team lead experience preferred.
• Strong interpersonal and communication skills.
• Passion for luxury retail and customer service excellence.
• Ability to motivate and support a team in a fast-paced environment.
• Fully fluent in English; additional languages are a plus.

Compensation & Benefits

• Competitive hourly range $29 - $32, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits, for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Equal Opportunity Employer

We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.