Sales Manager | Camden Carolinian/Manor Park/Overlook

About the role

Camden’s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. They foster a high‑performing sales culture, create a sense of team purpose, motivation, and accountability, directly supervise the leasing team, and drive sales and revenue performance. With leadership support they train, develop, and empower leasing staff to achieve sales performance goals.

Responsibilities

• Oversee sales operations at one or more communities.
• Allocate resources to different communities based on business needs, including scheduling team members to work at multiple communities.
• Collaborate with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
• Motivate leasing team to capture all leads with a customer‑focused mindset and set accountability for achieving sales goals.
• Develop, train, and manage a high‑performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career‑path goals.
• Maintain an open‑door policy to address employee issues and concerns.
• Proactively identify opportunities and solutions to improve sales tools and processes; share best practices with peers and leaders.
• Ensure company initiatives shared by support teams are implemented.
• Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools, focusing on underperforming metrics.
• Engage and promote resident retention through timely communication and Camden’s Loyalty Loop program.
• Empower and train leasing team to overcome objections related to sales, retention, and customer service.
• Serve as a point of escalation for unresolved issues.
• Lead by example and contribute to Camden’s commitment to a great place to work and a culture of high employee engagement.
• Demonstrate exceptional ability to communicate and connect with team members through consistent one‑on‑one check‑ins and sales team meetings.
• Maintain current knowledge of the industry, competition, and market to gauge portfolio success and surpass competitors.
• Monitor CRM tools and sales performance dashboards to improve sales and efficiencies.
• Timely complete administrative tasks, including system‑based approvals.

Requirements

• Minimum of two years of leasing experience in residential property management; supervisory experience preferred.
• Ability to meet and exceed sales and customer service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Maintain professional demeanor during high‑stress situations.
• Self‑motivated with the ability to take initiative without instruction.
• Ability to work a varied schedule including weekends and holidays as required.
• Must handle physical demands: intermittently sedentary but requires mobility (climb stairs) to tour, show, and inspect apartments daily; use repetitive hand‑wrist motion for computer and writing; work in typical office setting with daily exposure to outdoor elements (heat, cold, damp, rain) when touring community; handle stressful, urgent, novel and diverse work situations daily; emotional stability and personal maturity important; may be required to work long hours and odd schedules (including weekends); periodic travel by automobile; may require airline travel, out‑of‑town and/or overnight trips; attendance and punctuality essential.
• Understand that hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE.

Skills

• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Professional written and verbal communication skills.