Sales Manager

About the role

Spark Car Wash is a high-growth, institutionally backed express exterior car wash company serving the Northeast. Spark is expanding rapidly, with plans to open numerous modern locations throughout NJ, NY, and PA. The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark's services, and creating a positive customer experience. This role helps set the tone for a strong sales culture at the wash by leading through example, engaging customers with confidence, and supporting team members in developing effective sales and customer engagement skills.

Responsibilities

• Promote and clearly explain Spark's wash packages, membership programs, and free amenities.
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions.
• Support customer payment activity, including credit and cash transactions, ensuring accuracy and adherence to company procedures.
• Use the Pay Station to process transactions, receive payments, handle returns, and follow all cash-handling and customer service policies.
• Support cash-related procedures, including preparing safe bags, accessing the safe (when authorized), processing returns, and handling cash/coin deliveries.
• Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge.
• Support brand consistency by representing Spark's standards, energy, and professionalism.
• Respond promptly to customers' needs and resolve service issues with patience, care, and professionalism.
• Increase site capture rate, membership conversions, and overall sales performance.
• Assist in onboarding and training new teammates in sales and customer engagement best practices.
• Follow all safety procedures when working in or around the car wash tunnel, maintaining awareness of moving vehicles, equipment, chemicals, and team members.
• Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums, and ensuring the site remains clean, safe, and customer-ready.

Requirements

• High school diploma/GED preferred, or an equivalent combination of education and experience.
• Professional, enthusiastic, and positive attitude with a strong focus on delivering a great customer experience.
• Experience with cash handling, deposit preparation, cash audits, and related financial controls.
• Strong communication and customer service skills, with confidence to engage guests and promote membership options.
• Passion for sales, customer interaction, and helping others.
• Goal-oriented mindset with a strong work ethic, self-motivation, and a desire to achieve results.
• Strong interpersonal, conflict-resolution, and problem-solving skills.
• Comfortable working independently while collaborating effectively as part of a team.
• Comfortable standing, walking, and interacting with customers for extended periods.
• Comfortable working outdoors in all types of weather conditions.
• Capable of lifting, moving, or carrying up to 40 lbs. as needed.
• English proficiency required to support customer communication and safe daily operations.
• Must be available for a flexible schedule, including some evenings, weekends, and holidays.

Pay

• Starting at $20.50 per hour.
• Competitive salary with performance-based incentive opportunities.
• Opportunity to earn additional compensation for each eligible membership sold.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match up to 4%.
• 3 weeks of paid time off annually (prorated based on start date), plus paid company holidays.
• Employee car wash plan.