Sales Manager

About the role

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark's services, and creating a positive customer experience from start to finish.

Responsibilities

• Promote and clearly explain Spark's wash packages, membership programs, and free amenities
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions
• Support customer payment activity, including credit and cash transactions while ensuring all transactions are completed accurately, responsibly, and in line with company procedures
• Use the Pay Station to accurately process transactions, receive customer payments, process returns and follow all company customer service, cash handling and payment policies and procedures
• Support cash-related procedures, including preparing safe bags, accessing the safe when authorized, processing returns, receiving cash and coin deliveries, and completing other cash-handling tasks in accordance with company policies and procedures
• Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge
• Support brand consistency by representing Spark's standards, energy, and professionalism
• Respond promptly to customers' needs and help resolve customer service issues with patience, care, and professionalism while maintaining a calm and respectful approach
• Increase site capture rate, membership conversions, and overall sales performance
• Assist in onboarding and training new teammates in sales and customer engagement best practices
• Follow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operation
• Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the day

Requirements

• High school diploma/GED preferred, or an equivalent combination of education and experience
• Professional, enthusiastic, and positive attitude with a strong focus on delivering a great customer experience
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, to ensure all transaction procedures are followed accurately and securely
• Strong communication and customer service skills, with the confidence to engage guests, start conversations, and promote membership options
• Passion for sales, customer interaction, and helping others
• Goal-oriented mindset with a strong work ethic, self-motivation, and a desire to achieve results
• Strong interpersonal, conflict-resolution, and problem-solving skills
• Comfortable working independently while also collaborating effectively as part of a team
• Comfortable standing, walking, and interacting with customers for extended periods of time
• Comfortable working outdoors in all types of weather conditions
• Capable of lifting, moving, or carrying up to 40 lbs. as needed
• English proficiency required to support customer communication and safe daily operations
• Maintain availability for a flexible schedule, including some evenings, weekends, and holidays

Benefits

• Competitive salary with performance-based incentive opportunities
• Starting at $20.50 plus incentive bonus
• Opportunity to earn additional compensation for each eligible membership sold
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match up to 4%
• 3 weeks of paid time off annually, prorated based on start date, plus paid federal holidays
• Employee car wash plan