Sales Manager
Spark Car Wash is a high-growth, institutionally backed express exterior car wash company serving the Northeast. Spark is expanding rapidly, with plans to open numerous modern locations across NJ, NY, and PA. Our success stems from a relentless focus on creating an energizing experience for customers and a rewarding environment for employees. Guided by our values, Spark aims to become the largest car wash operator in the region and the premier brand in the market.
About the role
The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark's services, and ensuring a positive customer experience. This role sets the tone for a strong sales culture by leading through example, engaging customers confidently, and supporting team members in developing effective sales and customer engagement skills. The Sales Manager may also handle cash transactions, process payments and returns, and ensure all transactions are completed accurately and responsibly.
Responsibilities
- Promote and clearly explain Spark's wash packages, membership programs, and free amenities
- Deliver exceptional customer service by understanding customer needs and recommending the best solutions
- Support customer payment activity, including credit and cash transactions, ensuring accuracy and adherence to company procedures
- Use the Pay Station to process transactions, receive payments, handle returns, and follow all cash handling and payment policies
- Support cash-related procedures, such as preparing safe bags, accessing the safe (when authorized), processing returns, receiving cash/coin deliveries, and completing other cash-handling tasks per company policies
- Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge
- Uphold brand consistency by representing Spark's standards, energy, and professionalism
- Respond promptly to customer needs, resolve service issues with patience and professionalism, and maintain a calm, respectful approach
- Increase site capture rate, membership conversions, and overall sales performance
- Assist in onboarding and training new teammates in sales and customer engagement best practices
- Follow all safety procedures when working in or around the car wash tunnel, including awareness of moving vehicles, equipment, chemicals, and team members
- Maintain the cleanliness and appearance of the lot by removing debris, checking vacuums, and ensuring the site remains clean, safe, and customer-ready
Requirements
- High school diploma/GED preferred, or equivalent combination of education and experience
- Professional, enthusiastic, and positive attitude with a strong focus on delivering a great customer experience
- Experience with cash handling, deposit preparation, cash audits, and related financial controls
- Strong communication and customer service skills, with confidence to engage guests and promote membership options
- Passion for sales, customer interaction, and helping others
- Goal-oriented mindset with a strong work ethic, self-motivation, and a desire to achieve results
- Strong interpersonal, conflict-resolution, and problem-solving skills
- Comfortable working independently and collaborating as part of a team
- Ability to stand, walk, and interact with customers for extended periods
- Comfortable working outdoors in all weather conditions
- Capable of lifting, moving, or carrying up to 40 lbs. as needed
- English proficiency required for customer communication and safe daily operations
- Flexible availability, including evenings, weekends, and holidays
Benefits
- Competitive salary with performance-based incentive opportunities
- Starting pay at $20.00/hour plus incentive bonus
- Opportunity to earn additional compensation for each eligible membership sold
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement savings plan with company match up to 4%
- 3 weeks of paid time off annually (prorated based on start date), plus paid federal holidays
- Employee car wash plan