Sales Manager

Are you a hands-on sales leader who knows how to motivate a team, improve performance, and turn sales into completed customer installations? Join Socket Fiber and help drive growth throughout Tennessee. Socket Fiber is seeking an experienced Sales Manager to lead and develop our residential sales team. In this role, you’ll establish performance expectations, coach sales representatives, monitor results, and identify opportunities to improve sales volume and quality. You’ll focus on converting submitted sales into completed installations while ensuring customers receive a positive experience throughout the sales process. The ideal candidate is comfortable using data to manage performance while remaining actively involved in coaching, developing, and motivating the team. This is a full-time Sales management position. What You’ll Do Key Responsibilities Include Lead the sales team in achieving monthly and annual sales and revenue goalsEstablish clear individual and team performance expectationsMonitor sales activity, productivity, conversion rates, cancellations, pending orders, and completed installationsConduct regular individual coaching sessions and team sales meetingsIdentify performance trends and create action plans when results fall below expectationsBuild a culture of accountability, urgency, teamwork, and continuous improvementMaintain a strong focus on converting submitted sales into completed customer installationsMonitor pending orders, cancellations, reschedules, and other factors affecting installation completion ratesPartner with Installation, Operations, Customer Service, and other departments to resolve barriers affecting customer installationsUse installation results and customer feedback to improve sales qualityDrive profitable residential growth by improving revenue per customer and overall customer valueCoach representatives on product positioning, bundles, upgrades, and additional servicesEnsure the sales team understands current products, pricing, promotions, service availability, and competitive positioningIdentify skill gaps and create training plans to improve performanceDevelop and review reports related to key sales metrics and performance resultsAnalyze results by representative, channel, market, product, and other relevant measuresProvide concise sales updates and forecasts to the VP of Sales and senior leadershipPartner with Marketing to support promotions, lead generation, and market initiativesCommunicate customer and field feedback that could improve products, pricing, processes, or the overall customer experience What We’re Looking For To be considered for this role, you’ll need the following qualifications: Demonstrated success in a sales environmentStrong coaching and employee-development skillsExperience managing performance through data and measurable key performance indicatorsStrong organizational, analytical, and problem-solving skillsExcellent written and verbal communication skillsAbility to work effectively across multiple departmentsComfort working in a fast-paced, results-oriented environmentWorking knowledge of CRM systems, reporting tools, and Microsoft Office applicationsIdeal candidate is adaptable, versatile, and driven by continuous learning, professional growth, and development opportunities. What Will Help You Stand Out Preferred Qualifications Previous sales leadership or management experienceSales experience in telecommunications, broadband, technology, home services, or another consumer-focused industryExperience leading a residential or direct-to-consumer sales teamExperience improving sales-to-install conversion and reducing customer cancellations Desired Attributes Beyond the qualifications, these attributes are what make someone a great fit for our team: Hands-on leadership style with a willingness to stay actively engaged with the teamCommitment to consistent coaching, feedback, and employee developmentStrong sense of ownership for both sales production and sales qualityData-driven approach to decision-making and performance managementAbility to identify obstacles and work across departments to resolve themFocus on building repeatable processes that produce strong long-term resultsAbility to create accountability while motivating and supporting the team Why Join Socket Fiber? At Socket Fiber, We're Redefining What It Means To Connect Communities. We Share a Mission-driven Culture Focused On Bringing High-speed Internet To Areas That Need It Most. We're Not Just Selling a Service, We're Providing Access, Opportunity, And Real Change. Socket Fiber Offers a Culture Where Employee Strengths Are Highlighted And Recognized. A Few Of The Keyways We Strive To Make Employees Feel Valued Include Competitive pay + bonus potential or performance-based commissionMedical, dental, vision, life, and 401k with company matchingFree coaching/counseling for employees and familiesFree fiber service, if available in your areaTuition reimbursement for personal and professional growthCommunity engagement opportunitiesCulture that values results, effort, and integrity Our Core Values Respect: Toward all customers, communities, property, and coworkers.Advocacy: In person, online, or by phone—we go beyond support to serve as customer advocates.Transparency: In our commitments, service experiences, and business relationships.Progress: Growth is proof of our dedication to improving lives and communities.Winning: Every conversation is a chance to gain a customer for life. Ready to Apply? If you’re ready to lead a growing sales team, make an impact, and advance your career with Socket Fiber, we’d love to hear from you. Apply today! This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary And Benefits Commensurate With Experience. Equal Opportunity Employer. This employer uses E-Verify.