Sales Manager

Responsibilities

• Assist in driving top line sales, including supervising, coaching, and direction of the sales staff.
• Contribute to the sales floor by actively engaging in the sales process with our customers, providing an excellent experience for each customer in store while also exemplifying our Shane Co. sales tools.
• Working closely, collaboratively, and transparently with the rest of the store management team.
• Ensuring partnership with the Store Visual Merchandiser to understand and educate team in all merchandising standards including case presentation and storytelling.
• Participating in and exemplifying our company culture.
• Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations.
• Attending and participating in all scheduled meetings of the store management team as requested, as well as meetings with the sales team.
• Perform duties related to opening and closing the store.
• Process clean and checks, write up shop jobs for sales, customer repairs, and warranty work, master Quality Control according to Shane Co. standards and participate in shop-related inventories.

Qualifications

• A minimum of 2 years' experience managing, leading, developing, training, and/or supervising others.
• Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• Direct knowledge of selling techniques and practices and demonstrated skill in that area.
• Significant prior sales experience in a face-to-face environment is required.
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
• Genuine enjoyment working with people and a demonstrated ability to influence others in a trusting and cooperative manner.
• Great listener… we need you to listen to each employee’s and customer’s needs.
• Must possess a high level of visual acuity and manual dexterity.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face.

Behavioral Characteristics

• The focus of this role is working with and through others, and building and maintaining relationships.
• Leading through example, championing company culture and values, and demonstrating personal character while staying organized are imperative.
• Successful candidates for this role will be able to motivate others while responding to their team’s needs and concerns in a fast-paced environment.
• Ability to lead by example, build relationships, and be resourceful and proactive are characteristics that help our best Sales Managers succeed.

Benefits

• Base Pay range for this role is $69,000-$83,000, which applies to this specific role in this location only.
• In addition, we include: Participation in a team bonus that can range from zero to $150 each week for every member of the store team including the management team.
• An opportunity to earn an individual sales performance bonus based on your participation in both team and individual sales that bring the perfect item to our guests.
• A management team opportunity for an additional quarterly bonus based on the year-over-year total store sales achieved by the whole team.
• Competitive medical, dental, and vision coverage.
• A competitive 401(k) plan with company match.
• Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
• Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
• Patient care benefits including paid parental leave, fertility benefits, and child and adult care.
• A flexible spending account.
• Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• Our work is done on-site in our stores, and we work when others play.
• We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
• With stores in multiple markets, moving with the company is also possible.
• We offer internal learning that covers both career and personal topics, from skills like excel to photography.
• We offer dedicated training specific to your role in our company.
• We offer training toward advancement, specifically in the area of management and leadership for all levels.