Sales Manager

Job Responsibilities

• Develop, coach, mentor, and support a team of Pre-Arrangement Advisor (PAA) sales activities to ensure monthly sales objectives are met and exceeded.
• Recruit, train, develop, and motivate top sales talent to achieve and exceed sales goals.
• Aid the PAA and sales process by calling leads, setting appointments, and contributing to sales targets for the benefit of the office as needed to ensure monthly goals are met.
• Act as a resource to PAA in support of sales opportunities, proposals, closing techniques, marketing plans, and community relations to increase sales.
• Monitor and manage sales performance, leads, conversion ratios, and compliance with Company policies of all ISRs.
• Design and recommend sales strategies, target segments, promotions, and programs based on market and competitive activity to increase market share.
• Coach and mentor PAA on a variety of field sales concepts, techniques, practices, and procedures (in-home sales, seminar based sales, self-lead generation, etc.).
• Coordinate and lead regularly scheduled meetings to ensure sales team is highly motivated, on target with sales goals, and market growth opportunities.
• Comply with the Funeral Industry (Cremation) State and Federal Laws.

Minimum Requirements

• Education: Bachelor’s degree and/or 5 years equivalent managerial experience required, field sales preferred.
• Special License: As needed, Certification/License: Funeral Director License only in specific states.
• Experience: At least 2 years of managerial experience or 5 years of industry experience.
• Knowledge, Skills And Abilities: Strong communication (verbal and written), interpersonal, and time management skills; Ability to multitask in a self-directed, dynamic environment with multiple priorities and deadlines; Strong business acumen and knowledge of sales techniques required; Demonstrated problem solving, negotiation, coaching, mentoring, and people management skills; Proven ability to communicate, present, and credibly influence team to meet and exceed sales objectives; High level of compassion and integrity; Problem-solving skills; Ability to multi-task and set priorities; Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location’s performance.

Work Conditions

• Work Environment: Work indoors and outdoors during all seasons and weather conditions; Limited amount of local and/or multiple location traveling required; Business Professional Dress is required when in contact with families.
• Work Postures: Frequent, continuous periods of time standing, up to 6 hours per day; Sitting continuously for many hours per day, up to 6 hours per day; Climbing stairs to access buildings frequently.
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage; Move, push and pull up to 25 lbs.
• Work Hours: Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state).
• Travel: Up to 10%.