Sales Manager

About the role

Leads a high-performing sales team in a retail store, fostering a customer-centric environment and driving sales performance.

Responsibilities

• Oversee front-end and service operations, ensuring adherence to brand standards and SOPs.
• Model and coach exceptional customer experience and selling behaviors to enhance conversion and satisfaction.
• Support daily store functions, including POS system management, merchandise presentation, and in-store programs like balloons and birthday parties.
• Promote customer loyalty initiatives and protection plans, driving repeat visits and customer retention.
• Lead sales efforts in specialty areas such as Knit & Sew Shop and Custom Framing, ensuring operational excellence.
• Develop team members through coaching, training, and onboarding, fostering growth and skill enhancement.
• Maintain asset protection and safety standards to reduce shrink and ensure safe operations.
• Support order fulfillment processes like BOPIS and Same Day Delivery, ensuring timely service.
• Partner with leadership to uphold store policies and operational excellence.
• Perform MOD duties, manage operational continuity, and assist with various store tasks as needed.

Requirements

• At least 3+ years of retail leadership experience.
• Strong communication, coaching, and team development skills.
• Ability to work in a fast-paced environment, standing for long periods, and lifting up to 50 pounds.
• Comfort with operating POS systems and managing multiple tasks.
• Flexibility to work nights, weekends, and early mornings.