Sales Manager

Role: The Sales Manager leads a high-performing sales team in a retail store, fostering a customer-centric environment and driving sales performance. Responsibilities: Oversee front-end and service operations, ensuring adherence to brand standards and SOPs.Model and coach exceptional customer experience and selling behaviors to enhance conversion and satisfaction.Support daily store functions, including POS system management, merchandise presentation, and in-store programs like balloons and birthday parties.Promote customer loyalty initiatives and protection plans, driving repeat visits and customer retention.Lead sales efforts in specialty areas such as Knit & Sew Shop and Custom Framing, ensuring operational excellence.Develop team members through coaching, training, and onboarding, fostering growth and skill enhancement.Maintain asset protection and safety standards to reduce shrink and ensure safe operations.Support order fulfillment processes like BOPIS and Same Day Delivery, ensuring timely service.Partner with leadership to uphold store policies and operational excellence.Perform MOD duties, manage operational continuity, and assist with various store tasks as needed. Qualifications & Skills: At least 3+ years of retail leadership experience.Strong communication, coaching, and team development skills.Ability to work in a fast-paced environment, standing for long periods, and lifting up to 50 pounds.Comfort with operating POS systems and managing multiple tasks.Flexibility to work nights, weekends, and early mornings.