Sales Manager

About the role

We are seeking an experienced and results-oriented Sales Manager to oversee the daily operations of our appointment setting team within a call center environment. This role is responsible for driving performance, coaching team members, maintaining high conversion standards, and ensuring every client interaction reflects the quality of our brand.

Key Responsibilities

• Manage and oversee the day-to-day operations of the appointment setting team
• Monitor call activity, performance metrics, and conversion rates
• Coach, train, and develop team members to improve sales performance and call quality
• Provide real-time feedback and conduct regular performance reviews
• Ensure team consistently meets or exceeds booking and KPI targets
• Handle escalated calls and assist with objection handling when needed
• Maintain accountability, attendance, and adherence to schedules
• Collaborate with leadership on strategy, reporting, and process improvements
• Uphold a professional, client-focused environment aligned with a luxury brand

Qualifications

• Proven experience in sales management, preferably in a call center environment
• Strong background in appointment setting and/or inside sales
• Demonstrated ability to coach teams to meet and exceed performance goals
• Excellent leadership, communication, and interpersonal skills
• Highly organized with strong attention to detail and follow-through
• Ability to analyze performance data and implement effective strategies
• Driven, results-oriented, and comfortable in a fast-paced environment

What We're Looking For

A confident and composed leader who can balance performance with professionalism. You understand how to push a team to achieve results while maintaining a positive, structured, and accountable environment. You lead with clarity, consistency, and a commitment to excellence.

Why Join Rebecca Rose Fine Portraits

• Opportunity to lead within a respected luxury brand
• Collaborative and performance-driven team culture
• Direct impact on team success and company growth
• Professional environment with high standards and clear expectations