Sales Manager

About the role

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio. Located in the heart of Naples, Florida, this resort offers 474 elegantly appointed guest rooms and 35 versatile meeting spaces totaling 85,000 square feet. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes.

Responsibilities

• Develop and manage assigned local negotiated accounts and small group business opportunities under 35 rooms peak.
• Prospect, solicit, and qualify new local business through outside sales calls, site inspections, networking, referrals, and digital lead channels.
• Maintain strong relationships with existing clients to grow repeat production and uncover incremental opportunities.
• Build and maintain an active sales pipeline aligned with monthly, quarterly, and annual revenue goals.
• Solicit and manage local corporate negotiated rate accounts that support transient room night production.
• Conduct account reviews, rate negotiations, and production analysis to maximize account value.
• Partner with Revenue Management to ensure negotiated rates are positioned appropriately based on demand, seasonality, and account potential.
• Maintain accurate account profiles, contact records, activities, and production data in the sales system.
• Handle group leads with peak room night demand under 35 rooms, including corporate meetings, social groups, reunions, sports teams, government, and other qualified segments.
• Respond to inquiries, prepare proposals, conduct follow-up, negotiate terms, and close agreements in accordance with resort sales standards.
• Understand client needs and position resort accommodations, meeting space, catering, spa, recreation, and resort amenities to drive total revenue.
• Ensure all turned-over business is fully documented and communicated to Conference Services, Catering, Reservations, and Operations teams.
• Execute a disciplined sales cadence including prospecting, appointment setting, outside sales calls, site inspections, client entertainment, and follow-up activities.
• Use CRM and sales productivity tools to track leads, definite bookings, tentative business, lost business, and account activity.
• Maintain timely and accurate documentation of all client interactions, proposals, contracts, traces, and next steps.
• Participate in sales meetings, revenue strategy discussions, and business review meetings as required.
• Conduct professional site inspections that showcase the resort’s guestrooms, meeting space, outlets, amenities, service culture, and overall guest experience.
• Customize proposals and presentations to match client objectives, program needs, and budget considerations.
• Ensure a smooth client handoff after booking and remain engaged as needed to support repeat business and client satisfaction.
• Collaborate with Revenue Management to evaluate pricing, availability, need periods, and displacement considerations for assigned business.
• Collaborate with Marketing on targeted campaigns, local account outreach, and promotional opportunities.
• Work closely with Catering, Conference Services, Reservations, and Operations to ensure booked business is executable and profitable.
• Achieve assigned room revenue, room night, activity, and production goals for local negotiated account and small group segments.
• Monitor booking pace, lead conversion, lost business trends, and account production to identify opportunities and risks.
• Contribute to the resort’s overall sales culture through accountability, responsiveness, professionalism, and consistent follow-through.
• Prepare and maintain accurate sales reports, activity summaries, account reviews, and pipeline updates.
• Analyze account production, lead sources, conversion rates, and market trends to support sales strategy.
• Provide timely updates to sales leadership on performance, opportunities, challenges, and recommended actions.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, or related field preferred.
• Equivalent hospitality sales experience may be considered.
• Minimum 2 to 4 years of hotel or resort sales experience preferred, with demonstrated success managing local accounts, negotiated rates, and small group opportunities.
• Luxury, resort, or full-service hotel experience strongly preferred.
• Strong prospecting, negotiation, relationship-building, and closing skills.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems, sales reporting tools, Microsoft Office, and hospitality sales platforms.
• Ability to manage multiple leads and deadlines in a fast-paced resort environment.
• Strong business acumen and understanding of hotel revenue drivers including occupancy, ADR, RevPAR, and total resort revenue.

Qualifications

• Passion for hospitality and a commitment to delivering exceptional service.
• Team player with a collaborative spirit.
• Adaptable and able to thrive in a fast-paced environment.
• Positive attitude and ability to handle high-pressure situations.
• Strong organizational and time management skills.
• Ability to build and maintain strong relationships with clients and colleagues.

Skills

• Strong prospecting, negotiation, relationship-building, and closing skills.
• Excellent written and verbal communication skills.
• Proficiency with CRM systems, sales reporting tools, Microsoft Office, and hospitality sales platforms.
• Ability to manage multiple leads and deadlines in a fast-paced resort environment.
• Strong business acumen and understanding of hotel revenue drivers including occupancy, ADR, RevPAR, and total resort revenue.

Benefits

• Comprehensive training programs to ensure employees have the skills and knowledge needed to excel in their roles.
• Opportunities for growth and development within the organization.
• Competitive compensation and benefits package.
• Flexible work schedule to accommodate personal and professional commitments.
• Employee recognition and rewards programs.
• Professional development opportunities, including conferences and workshops.

Pay

Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Hours and schedules vary depending on department and role requirements. Please refer to the job listing for specific details.

Contact Us

To apply for this position, please visit our careers page or email us at [insert email address]. For more information about our company and our commitment to diversity and inclusion, please visit our website at [insert website URL].