Sales Manager

About the role

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront.

Responsibilities

• Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals.
• Establish individual sales plans and goals for assigned market segments.
• Solicit and secure new business in assigned market segments to drive group revenue to the hotel.
• Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments.
• Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels.
• Aids in the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan.
• Develop expertise in assigned Group markets (i.e., expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community).
• Collaborate with teams for customer acquisition and retention.
• Participate in sales presentations, property tours, customer meetings, and business review meetings with team.
• Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations.
• Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly.
• Conduct regular client visits and participate in industry events with other sales managers and DOS.
• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.
• Supervise and develop proposals and contracts to meet client needs, as well as financial goals.
• Conduct site inspections for clients as necessary to secure business.
• Attend pre-con and post-con meetings as needed.
• Maintain daily communication and/or weekly reporting with management in regards to potential new business, lost business, sales activities, customer and operational issues.
• Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards.
• Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business.

Qualifications

• Proven track record in sales and relationship building.
• Experience in the hospitality industry, particularly in the Group market.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of hotel operations and services.
• Proficiency in Microsoft Office Suite.
• Ability to travel as required.

Skills

• Strategic planning and execution.
• Client relationship management.
• Market research and analysis.
• Proposal and contract development.
• Customer service and satisfaction.
• Team collaboration and leadership.

Benefits

• Medical, Dental, Vision, Disability, & Life Insurance.
• 401(k) Plan.
• PTO.
• 14 days for first 3 years.
• Holidays.
• 7 paid holidays and 2 floating holidays.
• Employee Room Rate Discounts.

Pay

$38.00 - $40.00 per hour.

Schedule

Full-time (Non-Union) and Part-time schedules available.