Sales Manager

About the role

Maison Polène is a French leather goods brand founded in 2016, known for its outstanding artisanal craftsmanship and organic designs inspired by nature. The company is experiencing significant growth and is looking to expand its team, particularly in the South Coast Plaza boutique.

Responsibilities

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional client service and represent Polène’s craftsmanship and brand story.
• Build strong client relationships and support clienteling initiatives.
• Aid in identifying opportunities to strengthen client engagement and retention.
• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Maintain visual merchandising standards and overall store presentation.
• Collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures.
• Ensure all service standards and operational procedures are followed consistently.
• Support and guide Sales Advisors in delivering exceptional service.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals.
• Promote a positive, collaborative working environment.

Requirements

• Minimum 2–4 years of experience in luxury or premium retail.
• Previous supervisory or team lead experience preferred.
• Strong interpersonal and communication skills.
• Passion for luxury retail and customer service excellence.
• Ability to motivate and support a team in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Qualifications

• Fluent in English; additional languages are a plus.

Skills

• Exceptional interpersonal and communication skills.
• Strong leadership and motivational abilities.
• Knowledge of luxury retail and customer service.

Benefits

• Competitive hourly range $29 - $32, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Commuter benefits, for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Pay

• Competitive hourly range $29 - $32, plus bonus incentive.

Schedule

• Flexible schedule to accommodate the needs of the position and the business.

Equal Opportunity Employer

We are committed to fostering an inclusive, respectful workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.