Sales Manager

About the role

Maison Polène, founded in 2016, is a French leather goods brand known for its outstanding artisanal craftsmanship and organic designs inspired by nature. The company is experiencing significant growth and is now looking to expand internationally, particularly in the United States. In 2026, they are preparing to open their first boutique in Chicago on Oak Street, immersing clients in their unique universe and attracting a high-end, international clientele.

Key Responsibilities

• Support the achievement of daily, weekly, and monthly sales targets.

• Deliver exceptional client service and represent Polène's craftsmanship and brand story.

• Build strong client relationships and support clienteling initiatives.

• Aid in identifying opportunities to strengthen client engagement and retention.

• Analyze sales performance and partner with store leadership to execute action plans that drive results.

• Support daily sales floor operations and ensure an elevated client experience at all times.

• Maintain visual merchandising standards and overall store presentation.

• Partner with the stock team to ensure product availability and inventory accuracy.

• Assist with store opening and closing procedures.

• Ensure all service standards and operational procedures are followed consistently.

• Support store opening preparation and team readiness initiatives.

• Support and coach Sales Advisors in delivering exceptional service and achieving sales goals.

• Provide ongoing coaching on product knowledge, selling behaviors, and client engagement techniques.

• Participate in daily team briefings and communicate sales objectives.

• Foster a positive, collaborative, and high-performing work environment.

• Lead by example and embody the values and service standards of Maison Polène.

• Assist in onboarding and developing new team members.

Requirements

• Minimum 2–4 years of experience in luxury or premium retail.

• Previous supervisory or team lead experience preferred.

• Strong interpersonal and communication skills.

• Passion for luxury retail and customer service excellence.

• Ability to motivate and support a team in a fast-paced environment.

• Strong clienteling and relationship-building skills.

• Experience supporting store openings is a plus.

• Fluency in English; additional languages are a plus.

Compensation & Benefits

• Competitive hourly rate of $28 - $33 per hour, plus bonus incentive.

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

• Dental and vision insurance with employer contributions.

• 401(k) plan.

• Monthly and quarterly performance bonuses.

• Paid Time Off, including vacation and sick time.

• Employee discount on our full range of leather goods and jewelry.

• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.

• Commuter benefits for transit (pre-tax, where applicable).

• Opportunities for growth within our expanding U.S. retail network.

• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.