Sales Manager

About the role

Sales Manager at Petland helps develop Petland’s Pet Counselors and ensures they embrace Petland’s mission of matching the right pet with the right customer and meeting the needs of both. They directly supervise store associates, interview, hire, and train Pet Counselors, and plan, assign, and review their performance.

Responsibilities

• Directly supervises store associates as it relates to sales and sales processes.
• Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
• Educates, motivates, and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
• Maintains a strong presence in the store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
• Helps Pet Counselors maximize customer counts, average ticket sales, and dollars per hour.
• Maintains a positive presence in the store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
• Analyzes sales history and financial results with the General Manager to determine course for continual improvement.

Requirements

• Attention to Detail
• Time Management
• Teamwork
• Customer Service
• Motivation
• Professionalism

Qualifications

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience preferred.
• Sales and Point of Sale (POS) experience preferred.

Physical Demands and Work Environment

• Standing – Continually required to stand
• Walking – Continually required to walk
• Sitting - Occasionally required to sit
• Travelling – Occasionally required to travel
• Finger Dexterity - Continually required to utilize hand and finger dexterity
• Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
• Talking/Hearing - Continually required to talk or hear
• Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Lifting/Pushing/Carrying – Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

EEO Statement

Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.

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