Sales Manager

Responsibilities

• Achieve monthly vehicle sales, gross profit, and expense forecasts for both New and Pre-Owned Sales Departments
• Implement actions and strategies to achieve sales and gross profits objectives, Customer Service Objectives, and staffing objectives
• Hire, train, and maintain a competent and qualified sales team including managers and Sales Leasing Consultants
• Ensure staff is adequately trained and prepared to implement a uniform sales process
• Merge all elements of the showroom and lot to ensure a “Customer First” experience!
• Manage New and Pre-Owned inventory in accordance with industry best practices and company standards
• Including all pre-owned vehicle appraisals
• Meet as required, with the dealership's General Manager to review performance for each department
• Work with the General Manager to provide applicable solutions and strategies to improve metrics
• Work with eCommerce Department to ensure dealership websites are updated regularly and contain timely special offers and inventory is being displayed on the website in the most effective way possible
• Manage and maintain the dealership CRM
• Ensure that all staff is trained and utilizing the CRM to maximize its efficiency
• Train all sales staff to effectively communicate with customers in all platforms
• Manage and create a sense of ownership when assisting customers to ensure that a high level of customer satisfaction is obtained at all times
• Directly manage all demonstration vehicles within company policy

Qualifications

• Must have previous Sales Manager automotive management experience
• Ability to work in a team environment and lead a diverse sales team
• Ability to work with a state of the art CRM & MS Office Products
• Strong Interpersonal skills; outgoing personality with expertise at developing relationships
• Excellent appearance, verbal/written communication, strong negotiation/presentation skills
• Demonstrated success with growing sales volume and gross profit
• Valid driver's license CDK/vAuto Experience (preferred)