Sales Manager

About the Role

As our Sales Manager you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

If you love running events that feel effortless to guests (even when they're not), this role is for you. The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through on-site execution. You'll also support local sales with site tours and relationship-building to help grow meetings and social business.

What You'll Do

• Manage assigned groups/events from turnover to completion
• Lead client planning calls and produce clear, accurate BEOs/event resumes
• Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV
• Be on-site for key functions, handle changes fast, and keep service strong
• Support site inspections and light local outreach to businesses, planners, and community partners
• Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

What We're Looking For

• 2+ years in hotel events, convention services, catering, banquets, or similar
• Strong communication, organization, and attention to detail
• Comfortable juggling multiple events and working flexible hours
• Bonus: Delphi/FDC, Opera, and knowledge of the Durham/Triangle market

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)