Sales Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program.
• Champion MCC/Extend services (US only).
• Drive sales and operational excellence in the Knit & Sew Shop.
• Support Custom Framing operations.
• Train, coach, and develop team members.
• Partner in maintaining strong Asset Protection practices.

Minimum Type of Experience Required

• 3+ years retail leadership experience.

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, stretch, lift, carry, push, and pull merchandise and fixtures.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Other Duties As Assigned

Additional responsibilities as assigned by the Store Manager.

Pay

Total Base Pay Range For This Position: $17.75 - $23.10

This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Hours vary based on store needs and may include nights, weekends, and early mornings.

Qualifications

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Benefits

Michaels offers a range of benefits to support team members and their families, including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Access to partner discount programs

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.