Sales Manager

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Keep substantive info. Let's parse the posting: - Store - KANKAKEE-BRADLEY, IL (location) - The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. - Major Activities (list of duties): - Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. - Ensure execution of Company policies and standards, holding team accountable for store conditions and results. - Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Oversee Balloons business, birthday party operations, and other in-store programs and events - Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. - Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). - Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. - Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. - Other Duties As Assigned - Minimum Type of Experience Required: 3+ years retail leadership experience - Work Environment: list of physical abilities: - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. - Ability to climb ladders or step stools to stock and retrieve products. - Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. - Ability to work in a fast-paced environment with frequent customer interactions. - Work hours include nights, weekends and early mornings - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. (legal boilerplate - maybe drop) - Total Base Pay Range For This Position $16.00 - $22.20 This position may be eligible for overtime compensation in accordance with state and local laws. - At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. (company description - maybe "About the role"? Actually "About the role" is about the role, not company. Could put company description under "About the role"? Usually "About the role" includes description of role. We have that at start. So we can keep that as About the role. - Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com - Then EEO etc - drop. Thus sections: - About the role: could include the initial paragraph describing role and maybe company description? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we need to decide which sections have content. We have: - About the role: we have description of role (first paragraph). Could also include location? Probably not needed as heading. We'll put that paragraph. - Responsibilities: we have the list of Major Activities (duties). That fits Responsibilities. - Requirements: we have "Minimum Type of Experience Required 3+ years retail leadership experience". Also maybe Work Environment physical abilities could be under Requirements or Qualifications? Usually Requirements include experience, education, etc. Work environment physical demands could be under Requirements or maybe Qualifications. But we have separate Qualifications maybe for skills? Let's see. We have no explicit qualifications beyond experience. Could treat "Work Environment" as Requirements (physical demands). Or we could have a separate "Qualifications" section for skills like leadership, coaching, etc. But we have no explicit qualifications list. Could combine experience and physical abilities under Requirements. - Skills: maybe we can extract skills from duties: leadership, coaching, customer experience, POS, etc. But we should not invent. If not explicitly listed as skills, we shouldn't create a Skills section. The instruction: "Prefer a few substantive sections over many thin ones." So we may omit Skills if not explicit. - Benefits: we have benefits paragraph. - Pay: we have base pay range. - Schedule: we have work hours include nights, weekends and early mornings. That's schedule info. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We need to ensure we don't include filler like "commensurate with experience". Not present. We must not repeat job title as heading. Not include Job ID. We must not include boilerplate like EEOC, legal, etc. We must preserve all substantive information. Let's extract all substantive info: - Location: Store - KANKAKEE-BRADLEY, IL (maybe include in About the role? Could be a paragraph after role description). It's substantive. We'll include it maybe as a short paragraph. - Role description paragraph. - Responsibilities list (the Major Activities bullet points). We'll convert each to

. - Requirements: Minimum Type of Experience Required 3+ years retail leadership experience. Also Work Environment physical abilities list. We'll include those as list items under Requirements. - Benefits: list of benefits (401(k) with employer match, Employee Assistance Program, medical, dental, vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, various voluntary insurance options, everyday perks such as employee discounts and access to partner discount programs). We'll list as

. - Pay: Total Base Pay Range For This Position $16.00 - $22.20. Also mention overtime eligibility. We'll include as paragraph. - Schedule: Work hours include nights, weekends and early mornings. Also maybe mention ability to work fast-paced environment? That's more work environment. We'll keep schedule as that sentence. We must not include duplicated lines. Ensure we don't repeat. Now produce HTML fragment:

About the role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Location: KANKAKEE-BRADLEY, IL

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
• Other duties as assigned.

Requirements

• 3+ years of retail leadership experience.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.

Pay

Total base pay range: $16.00 - $22.20 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Work hours include nights, weekends, and early mornings.

Check for any leftover boilerplate: we removed legal, EEO, company description beyond role? We kept location and role description. We omitted the long company purpose paragraph (At The Michaels Companies Inc., our purpose...). That is