Sales Manager

Key Responsibilities

• Recruit, interview, and onboard new sales representatives on an ongoing basis
• Train and coach reps on door-to-door sales, roof inspections, and how to navigate the insurance claims process
• Identify and address retention risks early; build loyalty through recognition, development, and clear career paths
• Set clear performance expectations and hold reps accountable through KPI tracking and structured feedback
• Foster a high-energy, positive branch culture focused on integrity, hustle, and teamwork
• Maintain visibility into pipeline, job status, and team activity
• Collaborate with other departments, such as marketing, operations, and finance, to achieve overall company objectives

Sales Execution & Revenue Growth

• Drive branch revenue by motivating the sales reps, owning territory management, and maximizing inspection and conversion rates
• Owning the strategy and adjusting it as needed to drive results

Customer Experience & Issue Resolution

• Step in to handle escalated customer concerns and ensure positive outcomes
• Maintain high standards for communication, professionalism, and service
• Work cross-functionally with operations to ensure smooth project execution
• Build and maintain strong relationships with key customers and clients to drive sales and ensure customer satisfaction

Insurance Process Expertise

• Develop and maintain a strong understanding of the insurance claims process
• Train reps on how to properly identify storm damage and guide homeowners through the claims process - from filing to adjuster inspection to approval to signed contract
• Absorb and assist sales reps in roof inspections, adjuster meetings, and working with the supplementation team when needed
• Ensure compliance and accuracy in documentation and communication

Experience

• 3-5 years of experience in the roofing industry, specifically insurance restoration experience
• Background in sales with a track record of achieving targets and driving revenue growth
• Strong leadership presence and experience with the ability to recruit, train, motivate, and retain a team
• Project management skills to prioritize tasks and meet deadlines
• Strategic planning experience to develop long-term goals and strategies for the branch