Sales Manager

Key Responsibilities

• Possess and develop strategic sales plans to achieve individual and departmental revenue goals.
• Prospect, solicit, and secure new group, corporate, incentive, wellness retreat, and special event business.
• Identify new market opportunities and cultivate relationships with key decision-makers.
• Conduct sales calls, virtual presentations, site inspections, and client meetings.
• Attend industry events, trade shows, networking functions, and community events to generate leads and increase brand awareness.
• Maintain an active sales pipeline and consistently pursue qualified prospects.

Account Management

• Build and maintain strong relationships with existing clients, meeting planners, travel advisors, and referral partners.
• Serve as the primary point of contact throughout the sales process.
• Negotiate contracts and pricing within established guidelines.
• Follow up on leads, proposals, and contracts in a timely manner.
• Ensure accurate client records and account activity within the CRM and sales systems.

Event & Group Sales Coordination

• Collaborate with Conference Services, Food & Beverage, Spa, Activities, and Front Office teams to ensure successful execution of group programs.
• Conduct site visits and planning meetings with prospective and confirmed clients.
• Review contracts, group resumes, and event details to ensure client expectations are clearly communicated.
• Facilitate smooth transitions from sales to operational teams while maintaining client satisfaction.

Strategic Planning & Reporting

• Monitor market trends, competitive activity, and customer feedback.
• Prepare sales forecasts, reports, and revenue projections.
• Track performance against established goals and identify opportunities for growth.
• Participate in weekly sales meetings and contribute to overall departmental strategy.

Team Collaboration

• Partner closely with Marketing to support promotional campaigns, partnerships, and lead generation efforts.
• Work collaboratively with all resort departments to maximize guest satisfaction and revenue opportunities.
• Foster a positive, professional, and team-oriented culture.

Qualifications

• Required: 1-2 years of hotel, resort, hospitality, or destination sales experience; proven track record of meeting or exceeding sales goals; experience managing group sales, corporate accounts, retreats, meetings, or special events; strong negotiation and relationship-building skills; proficiency in Microsoft Office and hospitality sales systems.
• Preferred: Selling luxury wellness resorts, destination retreats, or upscale hospitality experiences; established relationships within corporate meeting, incentive, and wellness travel markets; knowledge of Delphi, Salesforce, Opera, Book 4 Time, or similar hospitality sales systems.

Benefits

• Competitive base salary plus incentive/bonus opportunity.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Spa discount and booking privileges.
• Professional development opportunities.
• Employee recognition and wellness programs.