Sales Manager

About the role

Now Hiring: Sales Manager – La-Z-Boy Furniture Galleries
Location: Manchester, CT
Compensation: Base + Unlimited Commission

What You’ll Be Doing

• Guiding high-end clients through a premium sales experience.
• Creating inspired spaces with world-class furniture and décor.
• Curating luxury looks while earning commissions with no ceiling.

Who You Are

• Polished, persuasive, and endlessly ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering the wow factor.
• Experienced in sales or retail (luxury experience = a major plus).

Minimum Requirements

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

Preferred Requirements

• Experience managing in a retail environment with a strong focus on sales
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships

Supervisory Responsibilities

None

Physical Demands/Work Environment

• Nearly continuous use of repetitive hand motions, hearing and listening
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to lift and/or carry up to 50 pounds

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

KEY RESPONSIBILITIES (other duties as assigned)

• Process Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote In-home design program.
• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
• Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
• Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
• Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotion and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Scope & Impact

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community.

Benefits

• Health Insurance through Blue Cross/Blue Shield Optum for Prescriptions
• In-Network Dental and Vision Insurance
• Paid Vacation
• 401k with match
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
• Employee Assistance Program (Free to all employees!) Counseling sessions
• Financial and legal resources