Sales Manager

At Encore Fire Protection, we are the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.

About the role

The Sales Manager will play a central role in bringing structure to the growing complexity of how we sell, forecast, and support our customers. This role exists to enable the sales organization to perform at a high level by aligning processes, data, tools, and strategy so that sales leaders and sellers can focus on building relationships and driving revenue.

In this position, you will own the sales operating framework for the company. You will design and refine how opportunities move through the funnel, how performance is measured, and how insights are shared with leadership. You will create clear, consistent ways of working that support accurate forecasting, informed decision-making, and disciplined execution across regions and lines of business.

You will work closely with the EVP of Sales, regional sales leaders, Finance, Operations, and other key partners to connect day-to-day activities with long-term goals. This includes turning data into practical guidance, identifying risks and opportunities early, and helping ensure resourcing, targets, and strategies are aligned.

This is a highly visible, impact-driven role suited for someone who is comfortable operating at both the strategic and tactical levels, and who takes pride in building systems that elevate the performance of an entire commercial organization.

Responsibilities

• Act as architect, traffic controller, and translator for the sales organization, ensuring processes, data, and people all align toward common goals.
• Process Optimization: Design, implement, and refine sales processes that enhance efficiency and reduce friction in daily operations. Map how opportunities move from lead to close and simplify steps where it makes sense. Identify manual, repetitive tasks and work to streamline or automate them.
• Data Management and Analytics: Oversee the structure, quality, and stewardship of sales data used for reporting and decision-making. Develop and maintain dashboards and reports that provide clear visibility into pipeline health, performance trends, win rates, and revenue forecasts. Provide data-driven insights and recommendations to sales and executive leadership.
• Tools and Technology: Take ownership of the core tools that support the sales organization, including the CRM and related sales enablement platforms. Ensure tools are configured to align with sales processes and are practical for daily use. Partner with IT and vendors to evaluate and implement new technologies when they add meaningful value.
• Forecasting and Planning: Collaborate with sales leadership to build accurate, bottom-up forecasts at representative, team, and regional levels. Support annual and quarterly planning, including territory design, coverage models, and performance targets. Connect forecast and pipeline trends to practical guidance on focus areas, resource needs, and strategic priorities.
• Performance Monitoring: Define and track key performance indicators for individuals, teams, and segments in partnership with sales leadership. Provide regular performance reporting and commentary to help leaders understand what is working, what is at risk, and where to focus.
• Sales Enablement and Deal Support: Equip the sales organization with the training, resources, and guidance needed to improve productivity and deal quality. Support structured approaches to pricing, contract terms, and approvals through a clear deal support process. Partner on new hire onboarding and ongoing training related to sales process, tools, and field execution.
• Cross-Functional Collaboration: Work closely with Operations, Marketing, Finance, HR, and other stakeholders to align go-to-market plans and shared initiatives. Ensure sales strategies and processes are consistent with broader company objectives and financial targets. Represent the needs of the sales organization in cross-functional projects.

Requirements

• 10 to 15 years of experience in sales operations, revenue operations, data analysis, or a closely related field.
• Proven experience supporting a B2B sales organization, ideally in a service-oriented or route-based business.
• Demonstrated success designing and improving sales processes that lead to measurable gains in efficiency, conversion, or retention.
• Strong analytical skills, with experience building and interpreting dashboards and reports for senior leadership.
• Proficiency with modern sales tools, including HubSpot for CRM and basic reporting, as well as common data or visualization tools.
• Solid project management skills, including the ability to prioritize work, manage timelines, and drive cross-functional initiatives to completion.
• Excellent communication and interpersonal skills, with the ability to explain complex topics in straightforward language and build trust across departments.
• Comfort working in a growing, fast-changing environment, with the ability to bring structure without overcomplicating how people work.

Qualifications

The following will make you stand out:

• Experience in fire protection, construction, building services, or another recurring service-based industry.
• Experience operating in a private equity-backed environment, including exposure to KPI-driven operating models and value creation plans.
• Direct involvement in supporting or designing sales compensation plans in partnership with Sales and Finance.
• Hands-on experience with data visualization or business intelligence tools in addition to CRM reporting.
• A track record of building or scaling sales operations or revenue operations capabilities over time.

Benefits

• Competitive Salary: Compensation commensurate with experience, with the opportunity to earn performance-based bonuses tied to personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: A culture that values results and empowers the team to focus on impactful work.
• Flexible Dress Code: Branded Encore swag provided; dress for the objective, not the occasion.
• People-Focused Culture: A culture that encourages experimentation, learning, and collaboration, with space to share ideas and shape the company’s growth.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Planning: Participation in a Fidelity 401(k) plan with a company match.
• Life Insurance: Company-paid life insurance policy of $50,000.