Sales Manager

About the role

The Sales Manager leads sales execution across iSPACE’s Furniture, Architectural Products, and Technology teams, with direct oversight of Account Executives and Account Managers. This role combines people leadership, sales strategy, pipeline discipline, client development, and cross-functional collaboration to help the team achieve revenue, margin, forecast accuracy, and client relationship goals.

Responsibilities

• Lets sales planning, execution, and accountability across assigned teams by translating company goals into clear team priorities, performance expectations, pipeline targets, coaching rhythms, and measurable sales outcomes.
• Leads sales forecasting activities by reviewing pipeline quality, opportunity stage accuracy, close probability, timing, revenue potential, margin expectations, and risk factors; uses this information to coach team members and communicate performance trends to leadership.
• Holds the sales team accountable for consistent CRM hygiene, including timely and accurate updates to contacts, companies, opportunities, activities, forecasts, and pipeline data.
• Drives accountability for project profitability by monitoring margin performance, supporting disciplined pricing decisions, identifying risk areas, and coaching team members to protect financial outcomes.
• Recruits, onboards, coaches, develops, and evaluates sales team members to strengthen performance, improve accountability, support career growth, and ensure the team has the capabilities needed to meet business goals.
• Provides guidance to team members and client-facing partners on sales approach, positioning, presentation strategy, relationship development, negotiation, and closing activities.
• Recommends and manages account, market, and territory assignments to align team capacity, client needs, growth opportunities, and company priorities.
• Uses market insight, client feedback, competitor activity, sales data, and industry trends to identify growth opportunities, strengthen positioning, support pricing decisions, and guide team focus across key accounts, vertical markets, and strategic pursuits.
• Pairs with sales team members on key client relationships, strategic pursuits, presentations, negotiations, and closing strategies while helping team members strengthen their own client leadership capabilities.
• Collaborates with sales, design, project management, engineering, operations, marketing, technology, and other related teams to support a consistent client experience.
• Prepares and communicates sales performance updates, including revenue, margin, pipeline health, forecast accuracy, client development activity, key pursuits, risks, and areas for market or account expansion.
• Serves as a Steward of iSPACE Core Values and Brand.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred; or equivalent combination of education and experience.
• Minimum of 8 years of progressive sales, account management, business development, or related experience, including at least 3 years in a leadership, coaching, or team management role.
• Experience in a project-based sales environment is strongly preferred.
• Highly proficient with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Software proficiency and ability to become proficient in others as needed, including Khameleon (ERP), HubSpot (CRM), and approved AI-enabled tools that support improved productivity, communication, analysis, and business performance.
• Strong resource management, scheduling, prioritization, and delegation skills.
• Influential, adaptable, and able to implement change while remaining open to feedback and others’ ideas.
• Strong critical thinking, troubleshooting, problem-solving, and decision-making skills.
• Demonstrates a desire and ability to hold self and others accountable for operating according to iSPACE core values in every interaction: Experts, Resourceful, Partnerships, Teamwork, Fun, and Owners.
• Strong attention to detail and ability to document key decisions, expectations, activity, and follow-up clearly.
• Working knowledge of furniture, architectural products, and technology or audio-visual solutions, with the ability to learn and apply industry-specific tools, processes, and terminology.