Sales Manager

About the role

We are seeking a dynamic and results-driven Outbound B2B Sales Manager to lead our outbound sales team. The ideal candidate will have extensive experience in business-to-business (B2B) sales, particularly within the Business Process Outsourcing (BPO) or contact center industry. This role requires a strategic thinker who is outcome-focused, competitive, data-driven, and an exceptional leader.

Responsibilities

• Develop and execute effective outbound sales strategies to achieve and exceed revenue targets.
• Lead, mentor, and manage a team of outbound sales representatives, fostering a high-performance culture.
• Build strong partnerships with clients, ensuring our contact center aligns with their goals and delivers measurable outcomes; collaborate closely with clients to optimize sales strategies, improve conversion rates, and drive mutual success.
• Utilize data analytics to monitor sales performance, providing regular reports and insights to senior management.
• Work closely with other departments to ensure alignment and support for sales initiatives.

Requirements

• Minimum of 3 years in B2B sales management, with a proven track record in the BPO or call center/contact center industry.
• Demonstrated ability to lead and motivate a sales team to achieve and surpass targets.
• Strong data analysis skills to assess sales performance and inform strategic decisions.
• Excellent verbal and written communication skills, with the ability to present effectively to clients and internal stakeholders.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• A relentless drive to achieve results and meet objectives.
• A strong desire to outperform competitors and be a leader in the industry.
• Ability to leverage data to guide strategy and improve performance.
• Flexibility to adjust strategies in a dynamic market environment.

Supervisory duties

• Supervise and manage a team of outbound B2B sales representatives, ensuring performance expectations are met or exceeded.
• Provide regular coaching, training, and professional development opportunities to enhance team skills and sales effectiveness.
• Track individual and team performance using KPIs, dashboards, and reports; implement corrective actions as needed.
• Ensure sales processes align with company standards and compliance guidelines through regular call monitoring and feedback sessions.
• Establish clear performance goals for sales representatives and hold them accountable for achieving results.
• Identify inefficiencies in outbound sales workflows and implement improvements to increase productivity and revenue.
• Address team challenges, resolve conflicts, and foster a positive, high-energy work environment.
• Partner with senior management to align team goals with overall business objectives and contribute to strategic planning.
• Foster a competitive, high-performance culture that encourages collaboration, innovation, and continuous improvement.

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Pay

50,000 - 60,000 a Year