Sales Manager

Position Overview

Reporting directly to the Area Director of Sales & Marketing, the Sales Manager will play an important role in achieving the hotel’s overall revenue goals while representing the property and Hyatt brand with professionalism and enthusiasm.

Position And Key Responsibilities

• Develop and execute an effective sales plan focused on achieving or exceeding assigned revenue goals.
• Identify, prospect, and solicit new business opportunities within assigned market segments.
• Manage and grow a portfolio of existing accounts while continuously identifying opportunities for increased production.
• Conduct outside sales calls, client visits, networking events, presentations, and site inspections.
• Develop relationships with corporate accounts, meeting planners, travel professionals, tour operators, leisure partners, and other strategic accounts.
• Generate leads through proactive prospecting, networking, referrals, industry events, and market research.
• Respond promptly and professionally to RFPs, inquiries, and business opportunities.
• Negotiate rates, packages, and contracts within established hotel guidelines.
• Work closely with the Revenue Management team to maximize rate, occupancy, and overall profitability.
• Maintain accurate records of account activity, contacts, opportunities, and production.
• Participate in client entertainment and industry networking activities as appropriate.
• Represent Hyatt Centric Fisherman’s Wharf San Francisco at trade shows, sales missions, community events, and industry functions.
• Conduct hotel tours and site inspections for prospective clients and meeting planners.
• Communicate client expectations clearly to operational departments and assist in ensuring a seamless guest experience.
• Support pre-arrival planning and client communication for important groups and accounts.
• Participate in weekly sales meetings, revenue meetings, forecasting discussions, and property leadership meetings as requested.
• Assist with special projects and initiatives supporting the overall performance of the hotel.

Required Software Knowledge

• Working knowledge of Hospitality Systems Lighthouse, Synxis, Ideas, Opera, Delphi Business Software
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
• Google Workspace
• Adobe Acrobat
• Zoom
• Microsoft OneDrive or SharePoint

Qualification Standards

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field preferred.
• Minimum 2-3 years of hotel sales experience, preferably in a full service, boutique, or lifestyle hotel environment.
• Strong knowledge of the San Francisco hospitality market.
• Proven track record of meeting or exceeding revenue goals.
• Excellent presentation, negotiation, and communication skills.
• Able to prioritize multiple projects and manage competing deadlines.
• Strong organizational and time management skills.

About Hyatt Centric

Located near Pier 39, Hyatt Centric Fisherman’s Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds® and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.

Management Benefits

• Tiered Medical Plans - Cigna or Kaiser
• Plans included: Chiropractic & Acupuncture
• Long Term Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• 11 Paid Holidays
• Employee Assistance Program
• PTO and Sick Accrual
• Flexible Spending Account (FSA)
• 401K Matching Program (100% matching to the first 4%)
• Life & AD&D Insurance
• On-site parking

Important Notice

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.