Sales Manager

Responsibilities

• Facilitate functions as described in all levels of sales and coordination job descriptions
• Provide leadership, development, and coaching of team members
• Actively engage and support the development of the team to ensure better performance and succession planning
• Work with HR/Recruitment to drive the recruitment & selection of sales and coordination team members
• Contribute to the design and implementation of programs and projects which impact the department
• Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns, and good coordination processes to reduce preventable costs
• Motivate team members to achieve a consistent level of performance with sales goals and other metrics for the department
• Assist team members with priority issues
• Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
• Identify staff strengths and weaknesses for training and development purposes
• Hold staff accountable for any deficiencies in a consistently timely manner
• Ensure high level of customer service in order to exceed customer expectations and create relationships that encourage customers to return
• Facilitate ongoing product training opportunities for team members
• Develop and provide timely analytical reports to identify sales trends and make timely process improvement recommendations to Call Center Administration
• Develop and recommend operating policy and procedural improvements
• Other duties as assigned

Qualifications

• Education: High school diploma or equivalent
• Experience: Minimum 5 to 7 years experience in sales, or related transferable skills; Leadership experience; Customer-centric and Internet savvy; Strong MS Office skills; Experience in understanding and handling difficult/escalated clientele situations
• Preferred Qualifications: Associates or Bachelor’s degree; Restaurant supply/commercial food service experience; Bilingual Spanish Skills; Manager should be able to work under minimal supervision and have experience managing projects; Emulates professionalism for others to model; Superior time-management skills; Ability to multi-task and stay focused on critical objectives; A positive, can-do attitude is a must; Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential; Desire to work independently as well as in a team environment; Maintain discretion with all company information regarding customers, pricing, products, and procedures
• Physical Demands: Must be able to sit for prolonged periods of time; Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc; Must be able to look at a computer screen for prolonged periods of time and type; Requires the ability to read written instructions, reports and other documentation; Frequently required to talk or hear; Noise level in the work environment is usually light to moderate
• Working Conditions: Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions); Must be able to concentrate for extended periods of time; Must be able to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups; Must be able to act in an ethical, honest and professional manner at all times; Must be able to work independently and with a group on various on-going projects simultaneously; Must be able to work comfortably under pressure; Must be able to work independently as well as in a team environment; Must be able to maintain discretion with all company information regarding customers, pricing, products, and procedures