Sales Manager

Job Qualifications

• Solicit new and existing accounts to meet or exceed revenue goals through phone outreach, outside sales calls, site inspections, and written communication.
• Respond to sales inquiries for guest rooms and meeting and event space.
• Proactively identify prospects, qualify leads, and generate new business opportunities.
• Build and maintain strong client relationships through hosting, entertaining, and consistent account management.
• Congduct property tours and site inspections, presenting hotel offerings and addressing client questions.
• Prepare proposals, determine rates, negotiate contracts, and service accounts to ensure satisfaction and retention.
• Prepare customer correspondence, internal booking reports, and maintain accurate files and documentation.
• Participate in daily sales meetings, pre-convention meetings, training sessions, and other required sales-related activities.
• Collaborate with all hotel departments to ensure seamless service delivery and high-quality customer experiences.
• Represent the hotel at trade shows, community events, and industry meetings.
• Maintain a strong understanding of market trends, competitive landscape, and customer needs.
• Identify client needs and potential objections; present persuasive solutions to close business.
• Negotiate rates and terms to maximize revenue while maintaining client satisfaction.
• Apply effective revenue and yield management strategies, including optimizing function space and targeted solicitation during low-demand periods.
• Consult with client representatives to plan event details such as attendance and space requirements; maintain comprehensive knowledge of hotel offerings.
• Maintain deep understanding of market position, pricing structures, booking trends, and future hotel planning.
• Stay informed about competitive markets both within and outside the immediate area.
• Develop creative marketing and sales techniques to attract and retain business.
• Respond promptly and courteously to guest requests, questions, and concerns.
• Maintain a flexible schedule to accommodate client needs and business demands.
• Analyze lost business to identify trends and opportunities for improvement.
• Partner with operations teams to ensure full participation in servicing accounts and delivering exceptional guest experiences.

Qualifications

• Minimum of 5 years of sales experience in hospitality or related field.
• Bachelor's degree in Business Administration, Hotel Management, Marketing, or a related field preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Experience with hotel reservation systems and CRM software.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Accommodations for out-of-town meetings and events.
• Discounts on hotel stays and services.

Pay

The salary range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

The Sales Manager works a flexible schedule to accommodate the needs of the hotel and its clients.