Sales Manager

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

About the role

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge, and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

The Sales Manager is responsible for exceeding revenue goals in assigned market segments and accounts, ensuring guest satisfaction, and soliciting new and repeat accounts. The successful candidate will possess exceptional communication abilities and a deep understanding of the hospitality sales landscape. They will be instrumental in driving the hotel’s success through strategic sales initiatives and exceptional client relationship management.

Responsibilities

• Build and maintain strong relationships with key clients, including meeting planners, corporate travel managers, and other industry professionals.
• Negotiate contracts and close deals.
• Provide exceptional customer service to clients.
• Collaborate with third-party booking platforms, revenue teams, and hospitality organizations to maximize exposure for bookings.
• Identify and develop new business opportunities.
• Analyze sales data and identify areas for improvement.
• Collaborate with the marketing team to develop and execute marketing campaigns and presentations that support sales goals.
• Participate in marketing events and trade shows.
• Conduct site inspections and FAM visits as needed.
• Engage with in-house customers to promote goodwill and foster additional business.
• Accurately document all sales activities in CRM.
• Deliver outstanding customer service with prompt responses to inquiries and bookings.
• Ensure thorough follow-up and communication with clients and internal clients.
• Manage sales resources and budgets effectively.
• Maintain and exceed brand standards and expectations of performance.

Requirements

• Minimum of 2 years experience in hotel sales required.
• Bachelor’s Degree preferred; equivalent experience will be considered.
• Luxury/Upper Upscale Lifestyle experience (preferred).
• In-depth knowledge of the New York City market.
• Experience with IHG systems and processes.

Skills

• Strong sales and negotiation skills.
• Exceptional communication, interpersonal, and presentation skills.
• Ability to adapt and thrive in a fast-paced environment.
• In-depth knowledge of hospitality industry reporting, regulations, and best practices.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Strong understanding of sales systems (Delphi), property management systems (PMS), and other relevant software.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) matching.
• Other standard perks.

Pay

Base Salary: $90K - $100K