Sales Manager

About the Role

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners, your role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Sales Manager at Everstory leads all Sales initiatives and practices. You are tasked with developing our front-line Sales Counselors and driving performance through a customer-focused experience. This role will be filled by an empathetic professional who understands the value of providing families with all options in their time of need.

Responsibilities

• Collaborating with sales staff to ensure the attainment of sales goals.
• Monitoring production at the location and developing the sales team.
• Providing direction in the hiring, promotion, and training of assigned staff, ensuring company policies are followed.
• Ensuring the best possible results from presentations to current and potential clients.
• Communicating frequently with all departments to ensure support of location needs.
• Conducting daily evaluations of sales activity to provide recommendations and best practices.
• Coordinating employee scheduling to ensure coverage at all times.

Core Competencies

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• High School diploma or equivalent.
• 3+ years of sales experience with a proven track record, preferably in a B2C industry.
• 1 year of supervisory or management experience.
• Proven leadership ability, excellent customer service, sales, and communication skills.
• Ability to supervise, motivate, and train sales personnel; can appropriately handle employee relations and performance issues.
• Capable of developing new and effective methods of increasing sales in a competitive environment.
• Enjoys interacting and collaborating effectively with others in a team atmosphere.
• Well organized with strong time management skills.
• Possesses confidence and professionalism to interact with clients over the phone and in person.
• Ability to work with clients one-on-one and build strong customer relationships.
• Possesses the desire to set your own schedule and ability to work evening and weekend hours.
• Must possess a valid driver’s license and access to a personal vehicle. Offsite appointments will occur in this role, including meetings with clients and community events. Mileage reimbursement is provided for travel associated with job duties.
• Able to travel to potential clients' homes located anywhere in the geographic region served by the location.
• Able to obtain any relevant professional licensing required within 90 days of employment.
• This position requires availability to work some holidays, evenings, and weekends as needed.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

Pay

$90,000 - $110,000 base salary + bonus.