Sales Manager

About the role

Why Everstory: At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe grief is a natural part of the human experience and provide compassionate, personalized support. As a Sales Manager, you will lead sales initiatives, develop front-line Sales Counselors, and deliver a customer-focused experience rooted in empathy and understanding.

Responsibilities

• Collaborate with sales staff to ensure attainment of sales goals.
• Monitor production at location and develop the sales team.
• Provide direction in hiring, promotion, and training of assigned staff, ensuring company policies are followed.
• Ensure the best possible results from presentations to current and potential clients.
• Communicate frequently with all departments to ensure support of location needs.
• Conduct daily evaluations of sales activity to provide recommendations and best practices.
• Coordinate employee scheduling to ensure coverage at all times.

Core Competencies

• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; demonstrates real empathy with the joys and pains of others.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses first-hand customer information for improvements; establishes and maintains effective relationships.
• Ethics and Values: Adheres to an effective set of core values during both good and bad times; acts in line with those values; rewards the right values and disapproves of others.

Requirements

• High School diploma or equivalent.
• 3+ years of sales experience with a proven track record, preferably in a B2C industry.
• 1 year of supervisory or management experience.
• Proven leadership ability, excellent customer service, sales, and communication skills.
• Ability to supervise, motivate, and train sales personnel; handle employee relations and performance issues.
• Capable of developing new and effective methods to increase sales in a competitive environment.
• Enjoys collaborating effectively with others in a team atmosphere.
• Well organized with strong time management skills.
• Possesses confidence and professionalism to interact with clients over the phone and in person.
• Ability to work with clients one-on-one and build strong customer relationships.
• Possesses the desire to set your own schedule and ability to work evening and weekend hours.
• Must possess a valid driver’s license and access to a personal vehicle; offsite appointments and travel to client homes are required, with mileage reimbursement provided.
• Ability to travel to potential client homes anywhere in the geographic region served by the location.
• Ability to obtain any relevant professional licensing required within 90 days of employment.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training – Aspiring Managers Program.
• Everstory Cares – Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

Pay

$85,000 per year + bonus.