Sales Manager

Responsibilities

• Foster new and existing business through proactive and reactive sales efforts.
• Deliver excellent customer service with timely responses to calls and bookings.
• Plan and organize sales strategies while maintaining keen pricing awareness for departmental efficiency.
• Provide thorough follow-through on details for clients and internal hotel departments.
• Represent the hotel professionally at industry events.
• Collaborate with third-party booking sites, Concord revenue management, and city convention centers to maximize key city-wide events.
• Maintain and exceed monthly revenue and sales call goals.
• Document all sales activities in Delphi or similar sales systems for tracking and historical reference.
• Act as a team player to support the overall operation and success of the hotel.

Qualifications

• Proven experience in hospitality sales, preferably in hotel sales.
• Strong communication, organizational, and negotiation skills.
• Familiarity with CRM and sales tracking systems (e.g., Delphi).
• Ability to work collaboratively with internal teams and external partners.
• Results-driven with a demonstrated ability to meet or exceed sales goals.

Benefits

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

About the Role

As a Sales Manager at a Concord Hospitality property, you play a vital role in the hotel’s success. You will develop and grow hotel business through direct sales, marketing, telemarketing, direct mail, and property tours for both guest rooms and event space.

Schedule

This is an overtime eligible position.