Sales Manager

About the role

The Sales Manager leads and develops a high-performing sales team to drive growth, achieve key performance indicators (KPIs), and support the Company's strategic objectives. This role oversees day-to-day sales operations, including staffing, training, financial performance, and customer engagement.

Responsibilities

• Analyzes and controls expenditures to manage profit and loss (P&L) responsibilities.
• Directs sales forecasting activities and reviews and analyzes sales data to set performance goals and promote sales.
• Executes strategies to exceed sales goals, achieve KPIs, and effectively handle customer issues.
• Prepare detailed sales reports outlining volume, potential growth areas, and expansion opportunities.
• Maintains current knowledge of markets, customers, vendors, and competitors to drive business success.
• Directs channel development and coordinates sales distribution, including establishing and assigning territories, quotas, and routing optimization.
• Oversees development and retention of DSD accounts through direct team management.
• Engages primarily with key customers (large, complex, or at-risk accounts) and supports sales representatives in relationship management, deal negotiation, and closure.
• Represents the company at trade association events; may coordinate or lead special events on weekends or evenings.
• Oversees location operations including staffing, training, inventory, financials, systems, and facilities to support revenue and financial goals.
• Manages DSD team activities to meet objectives, including relationship building, performance tracking, issue resolution, and trade show participation.
• Collaborates cross-functionally to support overall company initiatives.
• Builds, develops, and retains a high-performing sales team and ensures succession planning is in place.
• Establishes short- and long-term goals for teams and individuals, leveraging data to optimize performance.
• Participates in daily staff activities and may coordinate route coverage.
• Promotes and enforces safe workplace behaviors and strives to achieve all safety goals.
• Conducts warehouse walkthroughs as needed.
• Supervises staff in accordance with company policies and applicable laws.
• May be asked to perform additional duties, as necessary.

Requirements

• A high school diploma or equivalent required; bachelor’s degree in a related field preferred.
• 3 years of supervisory experience in a sales environment.
• Must be at least 21 years old.
• Acceptable driving record required.
• DOT medical certification required.
• Covid vaccination may be required depending on route or customer requirements.
• Successful completion of a pre-employment physical required.
• Valid driver’s license required; CDL may be required depending on location.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and handheld point-of-sale systems preferred.

Qualifications

• Foundational Competencies: Builds Trust, Continuous Learner, Customer Centric, Effective Communication, Integrity, Results Oriented.

Skills

• Assembles Effective Teams
• Business Acumen
• Decision Making
• Navigates Complexity
• Provides Guidance

Benefits

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Pay

Commensurate with experience.

Schedule

Varies based on location and shift requirements.