Sales Manager

Duties & Responsibilities

• Manage the group guest experience from contract execution through departure to drive repeat business.
• Maximize revenue by promoting resort amenities, services, and upgrades.
• Respond promptly to all inquiries following communication standards and document activity in STS and CRM platforms.
• Devote the majority of time to client contact during peak selling periods.
• Prepare timely, customized proposals and quotes aligned with client needs.
• Generate new business through referrals, outbound prospecting, trade shows, and lead sources.
• Understand and actively pursue revenue goals, developing strategies to exceed targets.
• Conduct site inspections, client meetings, and property-introductions to resort and partners.
• Facilitate post-event reviews with clients and internal stakeholders.
• Build strong, long-term client relationships to encourage repeat and referral business.
• Collaborate with third-party-planners and agencies and coordinate FAM trips to secure new business.
• Maintain in-depth knowledge of resort facilities, event spaces, and amenities.
• Attend required meetings to review pipeline, definite business, and sales performance.
• Adhere to all sales and resort standard operating procedures.