Sales Manager

Ballard Natural Gas is looking for an experienced Sales Manager to lead our residential home service team. This role is ideal for someone who has successfully led high-performing teams, knows how to coach technicians to higher close rates, and understands that operational excellence begins with consistent leadership, accountability, and proven processes.

About the role

If you're passionate about developing people, driving revenue, and building winning cultures, we want to hear from you.

Responsibilities

• Lead the day-to-day operations of the residential service department.
• Develop, coach, and mentor technicians and sales team to consistently improve sales performance and customer experience.
• Become the driving force behind the company's sales culture by providing hands-on coaching, ride-alongs, and real-time feedback.
• Train technicians on presenting repair and replacement options with confidence and integrity.
• Drive revenue growth while maintaining exceptional customer satisfaction.
• Recruit, hire, and develop top-performing technicians.
• Ensure operational consistency by implementing and reinforcing company processes, procedures, and best practices.
• Monitor and improve key performance indicators, including average ticket, conversion rate, revenue, memberships, profitability, and customer satisfaction.
• Work closely with dispatch, customer service, and leadership to maximize efficiency and production.
• Foster a culture of accountability, teamwork, and continuous improvement.

Requirements

• 5+ years of leadership or management experience in residential home services.
• Proven success driving revenue and developing high-performing sales teams.
• Outstanding sales coaching training.
• Experience leading ride-alongs and improving technician performance through hands-on development.
• Strong understanding of residential service operations and performance metrics.
• Experience recruiting, hiring, and retaining top talent.
• Excellent leadership, communication, and accountability skills.
• Service Titan experience is highly preferred.

You're the Right Fit If You...

• Love coaching people to become top producers.
• Thrive on growing revenue through leadership—not micromanagement.
• Build systems and processes that create consistency and accountability.
• Lead with energy, integrity, and a "winning team" mentality.
• Want to make a lasting impact with a growing, industry-leading company.

Pay

Up to $175,000 Total Compensation (Base + Performance Bonus)

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Career Advancement Opportunities

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036