Sales Manager

About the role

We are seeking an experienced, hands‑on Sales Manager to lead our direct/outside sales organization within a fast‑paced Managed Service Provider (MSP) and Telecom environment. This is not a desk‑only leadership role — the Sales Manager will actively join sales calls, client meetings, and field appointments to coach sales representatives in real time and model high‑impact sales execution. The ideal candidate understands the MSP sales cycle, excels at building recurring‑revenue pipelines, and is a Salesforce power user who enforces CRM discipline and data accuracy. A technical background or prior experience in solution-based IT or telecom sales is a significant plus, especially for candidates familiar with connectivity, voice, and unified communications solutions.

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

Responsibilities

• Lead, mentor, and develop a team of outside sales representatives focused on selling Managed IT, Cybersecurity, UCaaS and Internet services.
• Participate directly in prospect meetings, discovery calls, demos, and field appointments with sales reps to provide coaching and support.
• Coach the team on prospecting, solution positioning, and long‑term account development.
• Conduct regular field coaching, ride‑alongs, and performance reviews to strengthen sales execution.
• Ensure Salesforce data integrity across the team, actively managing pipeline, forecasting, and reporting.
• Analyze Salesforce dashboards and KPIs to identify trends, gaps, and opportunities for improved performance.
• Collaborate with Technical, Operations, and Marketing teams to align on solution packaging, pricing, and go‑to‑market strategies.
• Onboard and train new sales team members with a focus on successful pipeline building.
• Provide leadership and oversight to ensure a results-driven culture of accountability and transparency.

Requirements

• 5+ years of experience in direct/outside B2B sales, with a minimum of 2 years in sales management role.
• Prior experience selling within an MSP or IT services environment