Sales Manager

About the Role

The Sales Manager is responsible for the development, execution, and evaluation of sales strategies for retail and contractor customer channels in the Clean Water Center.

Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable law.
• Train, mentor, and direct a team of retail sales representatives to ensure customer satisfaction and sales growth.
• Lead monthly water training classes for the service and sales departments in conjunction with the service manager.
• Coordinate retail and dealer sales activities with the Office Manager and Service Manager to ensure clear inter-department communication.
• Conduct regular job shadow with direct reports to assist in employee growth and ensure adherence to company standards.
• Ensure all company safety standards and processes are followed by direct reports to meet organizational policies, OSHA standards, and minimize employee risk.
• Provide direction and communication to employees to address customer needs in a timely, efficient, and knowledgeable manner.
• Provide continual evaluation of sales department processes and procedures.
• Establish work procedures and processes that support company and department standards, procedures, and strategic objectives.
• Facilitate new processes, tools, communications, training, and methodologies to ensure operational success in the sales department.
• Collaborate with cross-functional managers to facilitate relationships between departments to achieve organizational goals and objectives.
• Determine how to position and sell core products and technologies through contractors, in-home sales, lead generation, and sales management.
• Provide in-field assistance to contractor customers via phone or in person to develop lasting partnerships built on superior customer service and trust.
• Work alongside the General Manager and Marketing team to facilitate new lead generation programs and campaigns.
• Conduct in-home sales consultations until 3 or more Retail Project Coordinators are employed.
• Communicate appropriate information regarding department, customer, or employee issues to the General Manager, cross-functional managers, or HR.
• Respond to and resolve employee relations’ issues.
• Conduct performance reviews for all direct reports.
• Address disciplinary and/or performance problems according to company policy.
• Coordinate and lead instruction of continuing education and service training classes to dealers.
• Lead internal campaigns to grow the dealer customer base.
• Other responsibilities may be assigned as necessary.

Qualifications

• Bachelor's degree preferred, but not required.
• Reliable transportation and valid driver's license with proof of insurance. A background check is required.
• Experience in sales or new business development.
• Experience implementing professional service business models.
• Strong skills in business development, account management, and sales process.
• Proficiency in MS Office Products is required. Experience in Salesforce CRM is a plus.

Education

Bachelor's Degree (preferred)

Years of Experience

Minimum of 5 years related work experience

Benefits

• Competitive compensation package
• Comprehensive benefits plans, including medical and dental insurance
• Company-sponsored life insurance
• Retirement security savings plan
• Short- and long-term disability programs
• Tuition assistance

Location: Appleton, WI, US, 54914

Company: A. O. Smith Corporation

Business Unit: NAWT

Workplace Setting: Onsite