Sales Manager -- AN Chevy Mesa

About the Role

Lead a sales team to create an exceptional experience for customers. This role involves selecting, training, coaching, developing, and retaining top e-Commerce Sales Associates while driving high performance to increase market share, achieve targeted unit sales, and profit margins. Delight every customer along the way and shape the future of automotive retail at AutoNation, a Fortune 200 company.

Responsibilities

• Lead yourself and the team in alignment with AutoNation’s Vision and Mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to meet key goals, performance expectations, and AutoNation best practices.
• Drive business through high involvement in day-to-day operations.
• Ensure timely handling of e-leads, answering questions, providing information, and setting appointments for store visits.
• Manage follow-up with e-leads to assist customers through their research phase until ready for purchase.
• Transition customers effectively from phone and internet contact to in-store experience.
• Manage the negotiation process with Sales Associates to ensure customers understand vehicle purchase options and pricing.
• Appraise vehicles for trade.
• Manage all three areas of customer traffic: Showroom, E-Commerce, and Phones.
• Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze business performance to identify shortfalls and develop action plans for improvement.

Success Metrics

• Achieving targeted e-lead conversions to appointments.
• Meeting targeted unit sales and gross profit goals.
• Achieving targeted Associate retention rates.
• Meeting targeted Customer Satisfaction Index scores.

Requirements

• High School diploma or equivalent.
• Proven success in eCommerce automotive sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Demonstrated ability to drive an exceptional customer experience.
• Strong communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and a safe driving record.

Career Growth Opportunities

• Used Vehicle Manager
• Financial Services Director

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a website offering deals and discounts from top providers and retailers.
• Participation in the DRVPNK mission, raising and donating millions to cancer research and treatment in partnership with nationwide cancer charities.