Sales Leader

We are looking for part-time Sales Leaders who are enthusiastic, energetic, friendly, and hard-working. The Sales Leader is responsible for providing exemplary selling and customer service that improves the productivity and profitability of the store.

About the role

The Sales Leader provides customers with product recommendations and solutions by working proactively with them and serves as a role model of best practice retail execution. The role focuses on sales, service, and relationship-building at all times. The Sales Leader also has an added leadership role within the store, sharing product knowledge, managing daily tasks as assigned by the Store Manager/Assistant Store Manager, and opening or closing the store. Inventory management, product sets, stocking, housekeeping, and stockroom duties are also part of the responsibilities. The Sales Leader works closely with the corporate store team and reports directly to the Store Manager.

Responsibilities

• Create and maintain a warm, inviting, easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs, tailored to shopper needs and occasions.
• Support store management with the team.
• Help customers find the perfect card and gift solutions.
• Share and showcase stories that reinforce the cycle of kindness.
• Handle store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and curbside deliveries.
• Deliver an exceptional shopping experience that leaves customers inspired and eager to return.
• Work as a team to meet store sales goals by ensuring customers leave with everything they need—and a few extras.
• Uphold all company policies and practices.
• Perform other duties or special projects as assigned.

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week and work two (2) weekend shifts per month.
• Ability to work a flexible schedule, including events, holidays, evenings, and weekends.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail, sales, or customer service.

Skills

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to handle store cash and products, maintaining accurate records and deposits.
• Ability to assist in training new store employees and work closely with store management.

Working Conditions & Physical Demands

• Continuously stand/walk, push/pull, lift/carry up to 10 pounds, and use fine finger movement (e.g., keyboard operation, writing).
• Frequently bend at the waist, climb/work at heights (e.g., step ladders, ladders), kneel, squat, lift/carry up to 40 pounds, and reach overhead or forward.
• Occasionally balance on uneven surfaces, lift/carry up to 50 pounds.
• Rarely/infrequently drive or travel, lift/carry up to 75 pounds, or sit for extended periods.
• Continuously communicate with customers, co-workers, and vendors in-person or over the phone, requiring speaking, hearing, and sight.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, product scents (e.g., candles, lotions), outdoor work, and heights in the stockroom or on the sales floor.

Schedule

This is a regular, part-time, hourly position that typically works between 10-28 hours per week, not to exceed an average of 28 hours per week.