Sales Leader

About the Role

We are looking for part-time Sales Leaders who are enthusiastic, energetic, friendly, and hard-working. The Sales Leader is responsible for providing exemplary selling and customer service designed to improve the productivity and profitability of the store. This role involves making product recommendations, serving as a role model for best practice retail execution, and building customer relationships. The Sales Leader also takes on leadership responsibilities, including managing daily tasks, opening/closing the store, and supporting store management.

Responsibilities

• Create and maintain a warm, inviting, and easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs tailored to customer needs.
• Support store management and assist the team as needed.
• Help customers find the perfect card and gift solutions for their needs.
• Share stories and reinforce a cycle of kindness to enhance customer connections.
• Manage store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and handling curbside deliveries.
• Deliver an exceptional shopping experience that leaves customers inspired and eager to return.
• Work as a team to meet store sales goals by ensuring customers leave with everything they need—and a few extras.
• Uphold all company policies and practices.
• Perform other duties or special projects as assigned, including inventory management, product sets, stocking, housekeeping, and stockroom tasks.

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week and work two (2) weekend shifts per month.
• Ability to work a flexible schedule, including events, holidays, evenings, and weekends.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail, sales, or customer service.

Skills

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate.
• Proficiency and comfort using computers and other technology.
• Desire and ability to learn the business.
• Ability to handle store cash and products responsibly, maintaining accurate records.
• Ability to assist in training new store employees and work closely with store management.

Working Conditions & Physical Demands

• Continuously stand/walk, push/pull, lift/carry up to 10 pounds, and use fine finger movements (e.g., keyboard operation, writing).
• Frequently bend at the waist, climb/work at heights (e.g., step ladders, ladders), kneel, squat, lift/carry up to 40 pounds, and reach overhead.
• Occasionally balance on uneven surfaces, lift/carry up to 50 pounds.
• Rarely/infrequently drive or travel, lift/carry up to 75 pounds, or sit for extended periods.
• Continuously communicate with customers, co-workers, and vendors in-person or over the phone, requiring speaking, hearing, and sight.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, scents (e.g., candles, lotions), outdoor work, and heights in the stockroom or on the sales floor.

Schedule

This is a regular, part-time, hourly position averaging 10-28 hours per week, not to exceed 28 hours per week. The role is classified as non-exempt under the Fair Labor Standards Act (FLSA).