Sales Leader

We are looking for part-time Sales Leaders who are enthusiastic, energetic, friendly, and hard-working!

About the role

The Sales Leader is responsible for providing exemplary selling and customer service that improves the productivity and profitability of the store. This role focuses on sales, service, and relationship-building while also serving as a leadership example within the store. The Sales Leader shares product knowledge, manages daily tasks assigned by the Store Manager or Assistant Store Manager, and may be responsible for opening or closing the store. Additional duties include inventory management, product stocking, housekeeping, and assisting with stockroom tasks. The Sales Leader works closely with the corporate store team and reports directly to the Store Manager.

Responsibilities

• Create and maintain a warm, inviting, and easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs tailored to diverse shopper needs.
• Support store management with team leadership and operational tasks.
• Assist customers in finding the perfect card and gift solutions for their needs.
• Share stories and reinforce the brand’s mission of caring and connection.
• Manage store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and handling curbside deliveries.
• Deliver an exceptional shopping experience that leaves customers inspired and eager to return.
• Work as a team to meet store sales goals by ensuring customers leave with everything they need—and a few extras.
• Uphold all company policies and practices.
• Perform other duties or special projects as assigned.

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week and work two (2) weekend shifts per month.
• Ability to work a flexible schedule, including events, holidays, evenings, and weekends.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail, sales, or customer service.

Skills

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and adaptability to change.
• Ability to receive feedback and take appropriate action.
• Proficiency and comfort using computers and other technology.
• Desire and ability to learn the business.
• Ability to handle store cash and products responsibly, maintaining accurate records and deposits.
• Ability to assist in training new store employees and support store management with policy or operational changes.

Working Conditions & Physical Demands

• Continuously stand, walk, push, pull, lift, or carry up to 10 pounds.
• Frequently bend at the waist, climb or work at heights (e.g., step ladders), kneel, squat, lift or carry up to 40 pounds, and reach overhead or forward.
• Occasionally balance on uneven surfaces, lift or carry up to 50 pounds.
• Rarely drive or travel, lift or carry up to 75 pounds, or remain seated for extended periods.
• Continuously communicate with customers, co-workers, and vendors in person or over the phone, requiring clear speaking, hearing, and sight.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, product scents (e.g., candles, lotions), outdoor work (e.g., trash disposal, deliveries), and working at heights in the stockroom or on the sales floor.

Schedule

This is a regular, part-time, hourly position that typically works between 10-28 hours per week, not to exceed an average of 28 hours per week.