Sales Leader

We are looking for part-time Sales Leaders who are enthusiastic, energetic, friendly, and hard-working!

About the role

The Sales Leader is responsible for providing exemplary selling and customer service that improves the productivity and profitability of the store. You will provide customers with product recommendations and solutions, serve as a role model of best practice retail execution, and focus on sales, service, and relationship-building.

The Sales Leader also has an added leadership role within the store, including sharing product knowledge, managing daily tasks assigned by the Store Manager/Assistant Store Manager, opening and/or closing the store, and assisting with inventory management, product sets, stocking, housekeeping, and stockroom duties. You will work closely with the corporate store team and report directly to the Store Manager.

Responsibilities

• Create and maintain a warm, inviting, easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs—customized to shopper needs, relationships, and occasions.
• Support store management with team leadership.
• Help customers find the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Share and showcase stories and communities of caring to reinforce the cycle of kindness.
• Handle store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, and curbside deliveries.
• Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
• Work as a team to meet store sales goals by ensuring each customer leaves with everything they needed—and a few things they didn’t know they needed.
• Uphold all company policies and practices.
• Perform other duties or special projects as assigned.

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week and work two (2) weekend shifts per month.
• Ability to work a flexible schedule that meets the needs of the business, including evenings, weekends, holidays, and events.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail, sales, or customer service.

Skills

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to assist in training new store employees and work closely with store management on new policies, operational changes, and training initiatives.

Working Conditions & Physical Demands

• Continuously stand/walk, push/pull, lift/carry up to 10 pounds, and use fine finger movement (e.g., keyboard operation, writing).
• Frequently bend at the waist, climb/work at heights (e.g., step ladders, ladders), kneel, squat, lift/carry up to 40 pounds, and reach overhead or forward.
• Occasionally balance on uneven surfaces, lift/carry up to 50 pounds.
• Rarely/infrequently drive or travel, lift/carry up to 75 pounds, or sit for extended periods.
• Continuously communicate with customers, co-workers, and vendors in-person or over the phone, including speaking, hearing, and sight.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, scents (e.g., candles, potpourri, lotions), outdoor work (e.g., taking out trash, assisting with deliveries), and work at heights in the stockroom or on the product floor.

Schedule

This is a regular, part-time, hourly position that typically works between 10-28 hours per week, not to exceed an average of 28 hours per week.