Sales Leader
About the Company
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, or special occasions. Since its launch in 1980, Express has embraced this philosophy to ensure customers look and feel their best. The brand operates over 400 retail and outlet stores in the United States and Puerto Rico, as well as the express.com online store and the Express mobile app.
Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About the Role
Express is seeking a Retail Sales Leader to join the team at the Springfield store. The Sales Leader drives operations on the sales floor and in the stockroom while assisting in training associates and delivering a great in-store shopping experience for customers.
Responsibilities
- Assist in developing and motivating associates to maximize sales potential.
- Provide in-the-moment coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
- Partner with Store Management to provide feedback on associate performance.
- Assist in training associates on store operations, product, policy, and procedures.
- Execute action plans that optimize results.
- Oversee all aspects of daily store operations.
- Ensure appropriate associate coverage to create a great customer experience.
- Oversee and authorize the checkout experience.
- Assist with merchandise flow, including shipment, replenishment, and omni-channel operations.
- Monitor and analyze the customer service provided by team members.
- Build an effective schedule with the right associate in the right place at the right time.
- Promote and support an environment focused on delivering great in-store customer experiences.
- Effectively resolve customer service issues to a positive outcome.
- Lead and model the customer experience model.
- Display expert knowledge of product, company policies, promotions, loyalty programs.
- Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
- Perform other essential functions as directed by your supervisor.
Requirements
- High School diploma or equivalent.
- 1 year of experience (previous retail experience preferred).
- Proficient in the use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends, and non-business hours.
- Meets physical requirements of the role.
Skills
- Ability to effectively communicate with customers, peers, and supervisors.
- Demonstrated sales accountability.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to multitask and handle multiple customers and/or processes at once.
Benefits
PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:
- Medical, pharmacy, dental, and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage tailored to their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for:
- Paid sick leave and public health emergency leave.
- Participation in the 401(k) and Roth 401(k) with Company match.
- Express merchandise discount.
- Participation in the Learn & Earn incentive program.
- Voluntary benefits through YouDecide.
Actual compensation offered depends on factors such as work location, education, relevant skills, and experience of the candidate.