Sales Lead - Salvation Army San Rafael Thrift Store

About The Role

The Salvation Army Adult Rehabilitation Center (ARC) seeks a Sales Lead to join our dedicated Retail Team at the Gilroy Thrift Store. This position offers opportunities for career growth, paid time off, and employee discounts.

Responsibilities

• Takes an active role in daily store operations, including opening and closing procedures, point of sale operations, inventory management, and ARC merchandising standards.
• Assumes responsibility for all day-to-day store operations in the absence of the Store and/or Assistant Manager.
• Discusses concerns with District Sales Manager.
• Aids Store Manager in monitoring and analyzing key performance indicators to drive store sales and increase profitability.
• Schedules Store Employees to ensure appropriate coverage in store and donation center.
• Captures and processes paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures high levels of Customer and Donor satisfaction through excellent service and maintaining good Community relations.
• Develops strategies to improve service and maximize the customer experience.
• Supports Store Manager in ensuring Back Room Processors/Warehouse Associates work effectively and efficiently.
• Supervises, supports, and reports on program Beneficiaries if Work Therapy Assignments are implemented.
• Protects and secures store currency, inventory, and property, including safe funds, bank deposits, products for sale, store equipment, and building security.
• Ensures building is secured during non-operating hours with alarm system arming and alert protocol.
• Maintains safety measures consistent with ARC policy and governmental regulations, and reports safety issues and incidents immediately.
• Conducts and records mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks as assigned by the District Sales Manager, Command Retail Directors, and Command Administration.

Qualifications

• High School diploma/GED.
• Minimum of one-year previous retail experience and supervisory experience preferred.
• Passes background check, which includes a Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to lift up to 50lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values, and objectives.