SALES LEAD - GAITHERSBURG
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating over 60 locations across 8 states. We combine the benefits of a larger organization with the values of a family-owned business, prioritizing our people and delivering exceptional guest experiences.
About the role
We are seeking a high-energy, sales-driven leader to join our team as a Sales Lead. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a Sales Lead, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Actively coach the team on conversion and sales behaviors.
- Promote services, upgrades, and current offers with confidence and consistency.
- Support strong performance in call handling and booking conversion.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team to consistently meet sales and service goals.
- Drive accountability around membership conversion, booking efficiency, and guest experience.
- Ensure a high standard of execution across all client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Step in as a key leader to maintain consistency and momentum in daily operations.
Requirements
- 1–3 years of leadership experience preferred.
- Strong background in sales, customer service, or performance-driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions-oriented mindset.
- Comfortable in a fast-paced, goal-driven environment.
- Flexible availability including nights, weekends, and holidays.
- Experience with booking systems (Zenoti or similar) a plus.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- Employer contributions to medical insurance.
- 401(k) with 5% company match.
- Paid time off.
- Service and product discounts.
- Free uniforms.
- Strong support system and people-first culture.
- Growth opportunities within a multi-unit organization.
Pay
Sales Leads earn a combination of hourly pay ($20.00 - $24.00 per hour), uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Visit us in person at 217 Kentlands Blvd, Gaithersburg, MD 20878.