Sales Lead - Chico's

About the Role

The Associate Lead supports management in general store operations to ensure a great customer experience and maximum profitability. This role performs various sales and register transactions while supervising associates in sales, inventory, and customer service activities.

Responsibilities

• Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and timely.
• Performs basic operations activities including cash handling, price changes, merchandise handling, and opening/closing duties.
• Reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates.
• Maintains awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payments, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise according to standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates in sales, inventory receipt, cash reconciliation, and customer services.
• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to customers; recommends or locates merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by management.
• Participates in and facilitates visual directives, including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to the Store Manager for performance appraisals.
• Other duties as assigned; responsibilities may vary by brand.

Competencies

• Culture: Lives the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Manages Complexity: Makes sense of complex, high-quantity, and sometimes contradictory information to solve problems effectively.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Steps up to address difficult issues and says what needs to be said.

Requirements

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years of prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, stand and maneuver on the sales floor and stockroom, operate a register, lift and carry 50 pounds, handle/fold merchandise, climb, reach, push, and pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Pay

The wage range for this position is $17.00 - $21.25 per hour. Successful candidates’ wage rates will be determined based on individual qualifications.