Sales & Hospitality Lead

Benefits

• Complimentary Membership for your Family
• Sick Time Off
• Enrollment Milestone Bonuses
• Performance-based Commission
• Competitive Hourly Base Pay
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About The Role

The Head of Sales & Hospitality is the heartbeat of our member experience. You are the first voice families hear, the warm face that greets them at the door, and the trusted guide that takes them from curious visitor to confident, enrolled member. You lead every stage of our inquiry-to-enrollment journey while setting the gold standard for hospitality for our entire gym community.

What You’ll Do

• Sales & Enrollment: Own the full inquiry-to-enrollment pipeline — phone, email, social, walk-in, and referral leads.
• Conduct compelling facility tours tailored to each family’s needs, goals, and child’s age and stage.
• Schedule, confirm, and follow up on introductory classes to maximize conversion.
• Close enrollments with confidence, enthusiasm, and zero pressure — leading with value.
• Manage and track all leads in Salesforce; maintain consistent follow-up cadences.
• Hit and exceed monthly enrollment and revenue targets.
• Hospitality & Member Experience: Personally welcome every family entering the gym — know members by name.
• Ensure the front desk, lobby, and common areas reflect a warm, clean, and inviting environment.
• Handle member questions, concerns, and feedback with empathy and swift resolution.
• Create celebratory moments — birthdays, milestones, first classes — that make families feel seen.
• Cookorate with our coaches to ensure a seamless experience before, during, and after classes.
• Retention & Community Building: Proactively identify at-risk members with our coaches and re-engage them before they cancel.
• Manage re-enrollment campaigns for seasonal freezes and age group transitions.

What You Bring

• 1+ years in sales, member services, or hospitality with a track record of hitting enrollment or revenue targets.
• Exceptional interpersonal and communication skills with natural warmth around children and families.
• Comfortable with CRM tools, data entry, and reporting (Salesforce a plus); strong follow-through and self-motivation.
• Available to work weekends, evenings, and peak class times.
• Experience in youth fitness, childcare, or franchise/multi-unit hospitality preferred.