Sales Floor Supervisor - South Park Mall

About the Role

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and executing sales-building programs. You will train and develop associates to meet performance goals and uphold JCPenney’s standards.

Responsibilities

• Customer Service & Sales: Direct customer service and sales activities; resolve customer issues and concerns. Model and enforce outstanding customer service standards. Maximize sales through appropriate staff scheduling.
• Store Merchandise Standards: Manage merchandise standards through execution of Put to Fixture, SET, and Visual processes. Lead planning and execution of all merchandise and visual elements, including pricing and signing. Maintain high presentation standards and ensure clean recovery of sales floor and fitting rooms.
• Omnichannel: Train, mentor, and coach associates on jcp.com processes, including order pickup, delivery, and returns. Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders within prescribed timeframes. Monitor and act on Omnichannel metrics and reporting.
• Specialty Businesses: Drive sales growth in Fine Jewelry, Mattress, and Window businesses. Oversee associate training, care/protection plans, and SET processes. Identify sell-through opportunities and remerchandise the selling floor to increase sales. Execute defective and return-to-vendor activities to reduce shrink.
• Team Development: Train, coach, and develop associates. Partner with leadership to source and hire hourly talent. Address performance issues and provide in-the-moment coaching.
• Performance Standards: Consistently meet performance standards, including shrink and safety initiatives, Omnichannel efficiency, scheduling, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Proposes and initiates improvements; champions new initiatives. Encourages self and others to stretch beyond current capabilities and sees change as an opportunity to learn.
• Thinks Critically: Applies retail industry expertise to drive company goals. Gathers information to understand problems, develops options, and guides decision-making through fact-based analysis.
• Demonstrates Leadership: Fosters teamwork, recognizes accomplishments, and values diversity. Sets high performance standards, leads by example, and motivates others. Provides and receives constructive feedback.
• Takes Accountability: Delivers excellent customer experiences and builds inclusive relationships. Takes responsibility for outcomes and listens to others’ perspectives.
• Implements with Excellence: Develops and prioritizes comprehensive, realistic plans. Delegates effectively and communicates expectations clearly.
• Drives Results: Acts decisively with a sense of urgency. Sets aggressive goals, takes calculated risks, and fosters a culture of continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*Eligible associates receive eight paid holidays per year. All store hourly associates scheduled to work on a designated holiday receive additional compensation. For details on paid vacation and eligibility, visit www.catalystbrandsbenefits.com.

About the Company

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company offers fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services including salon, portrait, and optical. JCPenney serves customers through jcp.com and more than 650 stores in the U.S. and Puerto Rico, supported by 50,000 associates worldwide.

Pay

Pay Range: USD $19.00/Hr – USD $23.75/Hr.