Sales Floor Supervisor - Northpark Mall
for section headings. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID etc. Remove boilerplate. Preserve all substantive info. Include a section only when posting has real, specific content. Avoid filler like "commensurate with experience". Pay Range is given, so we can include Pay section. Benefits: "What You Get" includes benefits. So Benefits section. Schedule? Not mentioned. So omit Schedule. Qualifications? Not explicit; maybe core competencies could be considered qualifications but they are competencies. Could treat as Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to appropriate headings. We have General Description (could be About the role). Primary Responsibilities (Responsibilities). Core Competencies (Skills or Qualifications). What You Get (Benefits). About JCPenney (maybe About the company but not required; could be omitted? It's substantive but not in list of headings; we could still include as a section but heading not in list? Probably we should stick to allowed headings; but we can include About JCPenney as a paragraph under About the role? Might be okay to include as separate section but heading not in list; maybe better to incorporate into About the role. Pay Range -> Pay section.
We must not invent sections. Use only those headings that have content.
Thus sections: About the role (General Description + About JCPenney maybe). Responsibilities (Primary Responsibilities). Skills (Core Competencies). Benefits (What You Get). Pay (Pay Range).
We need to use
for each section heading. Inside each, use
for prose,
- for lists.
We need to preserve all substantive info: need to include details from General Description, Primary Responsibilities (broken into bullet points?), Core Competencies (list), Benefits (list), Pay Range.
We must not include boilerplate like EEO etc. Already removed.
Let's extract content.
General Description: "As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs."
About JCPenney paragraph: long description about company. We'll include as prose under About the role.
Primary Responsibilities: multiple bullet-like sentences. We'll convert each to
- .
List them:
- Directs Customer Service and sales activities in store; resolves customer issues and concerns.
- Models and holds team accountable for outstanding customer service.
- Actively listens to customer issues to resolve problems.
- Maximizes sales and service by ensuring staff is scheduled appropriately.
- Managers merchandise standards through Put to Fixture, SET, and Visual process execution.
- Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
- Promote company merchandise strategy and identifies local opportunities to drive sales.
- Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
- Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
- Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
- Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues.
- Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
- Responsible for the Specialty associate training and care/protection plans.
- Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
- Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
- Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
- Teaches, trains and coaches associates.
- Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
- Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
- Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Note some sentences may be fragments; but we keep as is.
Core Competencies list: each bullet preceded by bold heading? We'll extract each competency with its description.
List:
- Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
- Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
- Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
- Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
- Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
- Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
We'll make each as
- with the text.
Benefits (What You Get): "If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com"
We'll make list items maybe each benefit as
- . Could also keep as prose but instruction: Use
- for any list of duties/requirements/benefits. So we should list benefits.
List:
- medical/dental/vision
- term life insurance
- paid vacation/holidays*
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year (for those eligible for paid vacation MTO)
- additional compensation for store hourly associates working designated holidays
We could also note the footnote about eligibility requirements; maybe include as a note but not required.
Pay Range: "Pay Range USD $22.00/Hr -USD $27.50/Hr." We'll put as
.
Now construct HTML.
We need to output only HTML fragment, no /. Use
headings.
Let's craft:
About the role
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Responsibilities
- Directs Customer Service and sales activities in store; resolves customer issues and concerns.
- Models and holds team accountable for outstanding customer service.
- Actively listens to customer issues to resolve problems.
- Maximizes sales and service by ensuring staff is scheduled appropriately.
- Managers merchandise standards through Put to Fixture, SET, and Visual process execution.
- Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
- Promote company merchandise strategy and identifies local opportunities to drive sales.
- Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
- Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
- Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
- Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues.
- Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
- Responsible for the Specialty associate training and care/protection plans.
- Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
- Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
- Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
- Teaches, trains and coaches associates.
- Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
- Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
- Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnich
for prose. Do NOT repeat job title as heading. Do NOT put Job ID etc. Remove boilerplate. Preserve all substantive info. Include a section only when posting has real, specific content. Avoid filler like "commensurate with experience". Pay Range is given, so we can include Pay section. Benefits: "What You Get" includes benefits. So Benefits section. Schedule? Not mentioned. So omit Schedule. Qualifications? Not explicit; maybe core competencies could be considered qualifications but they are competencies. Could treat as Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to appropriate headings. We have General Description (could be About the role). Primary Responsibilities (Responsibilities). Core Competencies (Skills or Qualifications). What You Get (Benefits). About JCPenney (maybe About the company but not required; could be omitted? It's substantive but not in list of headings; we could still include as a section but heading not in list? Probably we should stick to allowed headings; but we can include About JCPenney as a paragraph under About the role? Might be okay to include as separate section but heading not in list; maybe better to incorporate into About the role. Pay Range -> Pay section. We must not invent sections. Use only those headings that have content. Thus sections: About the role (General Description + About JCPenney maybe). Responsibilities (Primary Responsibilities). Skills (Core Competencies). Benefits (What You Get). Pay (Pay Range). We need to use
for each section heading. Inside each, use
for prose,
- for lists. We need to preserve all substantive info: need to include details from General Description, Primary Responsibilities (broken into bullet points?), Core Competencies (list), Benefits (list), Pay Range. We must not include boilerplate like EEO etc. Already removed. Let's extract content. General Description: "As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs." About JCPenney paragraph: long description about company. We'll include as prose under About the role. Primary Responsibilities: multiple bullet-like sentences. We'll convert each to
- . List them: - Directs Customer Service and sales activities in store; resolves customer issues and concerns. - Models and holds team accountable for outstanding customer service. - Actively listens to customer issues to resolve problems. - Maximizes sales and service by ensuring staff is scheduled appropriately. - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. - Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. - Promote company merchandise strategy and identifies local opportunities to drive sales. - Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. - Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. - Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues. - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. - Responsible for the Specialty associate training and care/protection plans. - Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. - Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. - Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. - Teaches, trains and coaches associates. - Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. - Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Note some sentences may be fragments; but we keep as is. Core Competencies list: each bullet preceded by bold heading? We'll extract each competency with its description. List: - Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow. - Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. - Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. - Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization - Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others. - Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement. We'll make each as
- with the text. Benefits (What You Get): "If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com" We'll make list items maybe each benefit as
- . Could also keep as prose but instruction: Use
- for any list of duties/requirements/benefits. So we should list benefits.
List:
- medical/dental/vision
- term life insurance
- paid vacation/holidays*
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year (for those eligible for paid vacation MTO)
- additional compensation for store hourly associates working designated holidays
We could also note the footnote about eligibility requirements; maybe include as a note but not required.
Pay Range: "Pay Range USD $22.00/Hr -USD $27.50/Hr." We'll put as
. Now construct HTML. We need to output only HTML fragment, no /. Use
headings. Let's craft:
About the role
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Responsibilities
- Directs Customer Service and sales activities in store; resolves customer issues and concerns.
- Models and holds team accountable for outstanding customer service.
- Actively listens to customer issues to resolve problems.
- Maximizes sales and service by ensuring staff is scheduled appropriately.
- Managers merchandise standards through Put to Fixture, SET, and Visual process execution.
- Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
- Promote company merchandise strategy and identifies local opportunities to drive sales.
- Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
- Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders.
- Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
- Monitors and shares Omnichannel and reporting metrics and takes action to resolve issues.
- Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
- Responsible for the Specialty associate training and care/protection plans.
- Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
- Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
- Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
- Teaches, trains and coaches associates.
- Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
- Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
- Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnich
- for any list of duties/requirements/benefits. So we should list benefits.
List:
- medical/dental/vision
- term life insurance
- paid vacation/holidays*
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year (for those eligible for paid vacation MTO)
- additional compensation for store hourly associates working designated holidays
We could also note the footnote about eligibility requirements; maybe include as a note but not required.
Pay Range: "Pay Range USD $22.00/Hr -USD $27.50/Hr." We'll put as